Customer Service Representative/Dispatcher (Schedule is 1pm -5pm in office and 6pm-10pm Remote) Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: HVAC, Plumbing, and Electrical Services

Why Consider This Job Opportunity

• Reliable, year-round work with weekly paychecks
• Comprehensive medical, dental, and vision benefits
• Paid time off and paid holidays to support work-life balance
• Growth opportunities for career advancement within the organization
• Employee discounts and company-paid short-term life insurance
• Supportive and collaborative work environment that values your contributions

What To Expect (Job Responsibilities)

• Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor
• Serve as a liaison between customers, technicians, the sales team, and management for effective communication
• Efficiently schedule service and routine maintenance appointments to meet customer needs
• Maintain and update customer records to ensure accuracy and accessibility
• Troubleshoot and resolve customer issues with empathy and urgency to ensure satisfaction

What Is Required (Qualifications)

• Minimum of 1 year of administrative or customer service experience in an office environment
• Proven ability to build strong rapport with customers and colleagues
• Strong organizational and time management skills with the ability to prioritize tasks
• Excellent written and verbal communication skills to convey information clearly
• Genuine passion for helping others with patience and empathy

How To Stand Out (Preferred Qualifications)

• Experience in the HVAC, plumbing, or electrical industry
• Familiarity with office software and customer relationship management systems
• Ability to work independently while maintaining integrity in a structured environment
• Knowledge of products and services related to the industry

#HVAC #CustomerService #CareerOpportunity #FlexibleSchedules #GrowthOpportunities

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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