Passenger support Full Time NEW

Business: Airline

Location: Chicago O’Hare International Airport

Language: Japanese and English

Pay: During Training (approximately 3 months): $19.10/h, After Training: $19.45/h

Hours: Normally 5.5h or 6h/day

See The Followings

Winter Schedule: AM Shift: 05:30 – 11:30am/ PM Shift: 11:30 – 5:30 PM

Summer Schedule: AM Shift: 7:00am – 01:00pm/ PM Shift 12:45pm-6:45pm

• Schedule could vary due to flight schedule
• Part-time (2-3 days a week) is also considerable

Arrival

Essential Duties includes followings but not limited to:

• Prepare Arrival Briefing sheet including outbound connection list
• Print out baggage tag list for arrival agent
• Prepare name signs for passengers needing assistance.
• Escort VIPs, MAAS, UMNR, etc. or other important passengers or passengers with special needs when assigned.
• Assist and translate for passengers at the immigration and customs when needed.
• Assist tight connecting passengers when assigned.
• Guide and assist passengers through the immigration area, baggage claim, customs and to the arrival hall.

Departure

• Create Departure briefing sheet and create name sign for those passengers needing assistance,
• Guide passengers to the Check-in counter, TSA and to the gate, give direction to the applicable lounge as needed.
• Translate conversation upon check-in as needed.
• Assist passengers at the counter.
• Assist and escort passengers with special needs including boarding assistance as assigned.
• Meet tight connection passengers as assigned.
• Pick up departure baggage from ticketing counter after the flight push back.

Others

• Prepare necessary flight files for arrival and departure records.
• Print out airport maps, baggage tag slips and other necessary items for the operation.
• Assist passenger’s check-in and carry on baggage while escorting or guiding passengers.
• In the event of flight delay and/or cancellation, escort passengers to the baggage claim area, shuttle bus center to the hotels, and hand out hotel/meal vouchers, etc.

Requirements

• Must have Expert level of Japanese language skill and Business level English
• Excellent customer service skills.
• Must be able to walk around in the airport.
• Must possess a professional presentation.
• Interpersonal and problem solving abilities.
• Must have Ilinois Real ID (State ID or DL) for airport badge process
• Employment is contingent upon obtaining and maintaining required clearances and authorizations.