Operations Analyst/Planner Full Time NEW

The Service Planner will support the Service Operations team by maintaining service supply plans and ensuring customer return demand requirements are met. This role partners cross functionally with planning, production, repair operations, program management, and engineering teams to manage supply demand tradeoffs, inventory health, and service readiness.

Responsibilities

Assist the Service Operations team by maintaining service supply plans to support customer return demand

Manage and maintain system parameters including contracts, part numbers, bills of material, chaining, and material supplier data relationships

Actively manage inventory shortages and excess, minimum stock levels, demand forecasts, and key performance metrics for monthly management review

Partner with production and factory teams to reduce excess inventory and coordinate with production planning on alternate parts and part numbers

Collaborate with business units on demand and flexibility tradeoffs to ensure additional liabilities are evaluated carefully

Work with the Planning team lead to evaluate capacity, material, and production constraints and determine tradeoff options

Prepare weekly supply summaries by analyzing demand shortfalls and supply changes

Liaise with Repair Operations to maximize timely use of refurbished material

Support ramp planning with program managers and engineers from early stage sampling through production

Coordinate product revision transition plans based on customer qualification schedules and supply availability

Use SAP planning and buying capabilities to support supply related activities

Manage purchase orders for service related products across repair and new build sites

Provide analytical and systems support to the Service Planning team

Qualifications

Bachelor’s degree in Supply Chain, Industrial Engineering, Business Administration, Computer Science, Mathematics, Economics, or a related field, or equivalent work experience

Seven or more years of experience in service planning, preferably using SAP

Direct experience with service operations, spare parts planning, and customer support

Strong communication, problem solving, teamwork, organizational, and quantitative skills

Proven ability to document, automate, and improve processes across functions

Advanced proficiency with Microsoft Office and Excel including formulas and pivot tables

Experience with MRP systems and supply planning tools

Ability to write Excel macros is a plus

Excellent English reading, writing, speaking, and listening skills

Highly organized, detail oriented, self starter, and collaborative with a strong sense of ownership

Proactive mindset with willingness to take on additional responsibilities as the business growsTools and TechnologiesSAP

Microsoft Office and Excel

Material Requirements Planning systems

Customer Relationship Management systems such as SAP CRM or similar

Service planning systems including Prophet by Baxter preferred

Salesforce preferred