Services Sales Leader Full Time NEW

Trianz is an applied AI solutions company that accelerates customer business transformation through AI powered “Transformation Services as a Software Model”. With 25+ years of transforming enterprises, we’ve evolved to a product-led, platform-driven organization serving global enterprises across Financial Services, Insurance, Healthcare, Hi-Tech, Manufacturing, and other industries.

With global presence across 4 continents, our platform portfolio under the unified Concierto brand delivers end-to-end transformations including solutions for Migrate, Manage, Maximize, Modernize, Insights & Agentic AI, and SecOps – delivered through strategic partnerships with leading hyperscalers.

We’re building the premier innovation-led organization in the digital transformation space through AI-first methodologies and data-driven excellence – RevolutionAIzing Transformations.

Role Overview

The Head of Account Management for Services will lead strategic client relationships and drive revenue growth across Trianz’s Platform Services and Transformation Services client portfolio. This role is responsible for building and nurturing executive-level relationships, identifying expansion opportunities within existing accounts, and ensuring client success across digital transformation initiatives. This leader will orchestrate collaboration between delivery teams, practice leaders, and clients to maximize value realization and long-term partnership growth.

Key Responsibilities

Strategic Account Leadership

• Drive strategic direction for key accounts aligned with client objectives and Trianz capabilities
• Develop and execute account plans identifying growth opportunities across cloud, App Modernization, data, AI, and technology transformation
• Build C-suite relationships positioning Trianz as a trusted strategic partner
• Lead quarterly business reviews with the Account Manager/Client Partner/Engagement and Delivery leads, drive strategic planning with client stakeholders

Revenue Growth & Business Development

• Achieve revenue and profitability targets for identified transformation accounts
• Identify and qualify expansion, cross-sell, and upsell opportunities across practices
• Collaborate with practice heads on solution approaches and proposals
• Drive contract negotiations, renewals, and expansion discussions

Client Success & Delivery Excellence

• Ensure client commitments across sales, solution and delivery by coordinating across practice teams and delivery functions
• Monitor Account health, client satisfaction, and delivery quality
• Address escalations, risks, and issues proactively
• Champion client feedback for continuous improvement

Team Leadership & Collaboration

• Build and mentor account management teams
• Foster collaboration between account management, practices, delivery, and sales
• Develop account management best practices and governance frameworks
• Drive knowledge sharing across the account management community

Market Intelligence & Thought Leadership

• Stay current on industry trends and emerging client needs in digital transformation
• Represent Trianz at client events, industry forums, and conferences
• Contribute to thought leadership and case studies showcasing transformation success

Required Qualifications

Experience

• 15+ years of experience in account management, client relationship management, or business development within IT services or consulting
• Proven track record of managing large, complex client portfolios in a P&L capacity of over $200 Million
• Deep experience in digital/technology transformation, cloud services, data/analytics, or enterprise technology services
• Demonstrated success in growing accounts, achieving revenue targets, and driving client satisfaction

Skills & Competencies

• Executive presence and ability to engage with C-level stakeholders on business strategy and technology transformation
• Strong business acumen with understanding of financial models, contract structures, and profitability management
• Excellent relationship building, negotiation, and influence skills
• Strategic thinking with ability to identify opportunities and develop compelling value propositions
• Strong program management and coordination skills across multiple workstreams and teams
• Exceptional communication, presentation, and storytelling abilities

Education & Certifications

Bachelor’s degree in business, Technology, or related field; MBA preferred