HGCY26

High School diploma or equivalent preferred but not required.

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

Overall store management, supervision, and policy implementation

Sales and inventory management

Employee staffing, training, and development

Financial management

Customer service leadership

Lead others and work effectively with store crews

Supervise, assign and direct activities of the stores crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Deductive reasoning ability, advanced analytical skills and computer skills.

Advanced communication skills, leadership, supervision, and influencing skill

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Perform additional duties as assigned.

Background requirements: