Customer Service Rep – Ecommerce Full Time

1. About Our Client:

The organization operates in the premium kitchen equipment and furniture industry, specializing in wood and stainless-steel products made in the USA. With nearly 140 years of experience, it serves foodservice, industrial, and consumer retail markets. The company is recognized for its craftsmanship, durability, and timeless design, addressing the need for high-quality kitchen solutions across various sectors.

2. About the Opportunity:

The Customer Service Rep – Ecommerce acts as the primary contact for customers shopping online. This role is essential in delivering a positive customer experience by handling inquiries, resolving order issues, and supporting the ecommerce sales channel. The position contributes to building customer trust and loyalty while ensuring smooth order processing and effective communication across teams.

3. Responsibilities:

• Respond to customer inquiries via email, chat, and phone promptly and professionally

• Assist with order placement, returns, refunds, exchanges, and product questions

• Troubleshoot order and delivery issues with carriers and fulfillment teams

• Maintain accurate records of customer interactions in CRM or ticketing systems

• Collaborate with other departments to resolve complex customer issues

• Escalate recurring issues to management for resolution

• Support accurate and timely order entry into the system

• Identify opportunities to improve customer experience and streamline processes

• Stay informed on products, policies, promotions, and system updates

• Apply feedback from senior team members to improve internal and external communication

4. Requirements:

• High school diploma, associate’s degree, or bachelor’s degree

• 1 to 3 years of experience in ecommerce, retail, or customer support roles

• Excellent written and verbal communication skills

• Strong problem-solving ability and attention to detail

• Proficiency with customer service software, ecommerce platforms, and basic technology

• Ability to multitask and stay organized

• Dependable and eager to learn

• Strong collaboration skills with management and cross-functional teams

• Flexible availability for occasional weekends or evenings during peak seasons

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.