Join our Team as a Digital Business Analyst, Digital CX!
The Role:
This position is responsible for supporting TMHNA’s digital customer experience platforms, including customer portals (MyToyota and iW.Connect) and e-commerce products for the Toyota Material Handling and Raymond brands. TMHNA Digital CX platforms serve as the primary end-customer point of digital engagement across TMHNA and its dealer and partner network, encompassing digital customer experience, digital commerce, and an expanding portfolio of products and services.
This position is responsible for developing business requirements, analyzing user experience and platform performance data, and driving enhancements that support both customer-facing and internal business processes.
The role is actively involved in user story creation, elaboration, and development cycles to build and enhance features across multiple platforms and products. In addition to core product development responsibilities, this role supports a broader operational scope including sales and operations enablement, dealer and internal communications, and production support.
The role requires broad thought across the entire omni-channel customer lifecycle to advocate for seamless integrations across systems, alignment with business processes, and continuous improvement across TMHNA’s ecosystem.
This role acts as a key connector across product, IT, sales, operations, marketing, and dealer stakeholders to ensure alignment, adoption, and successful execution of platform capabilities. This is a change agent role and the associate should be familiar with: – General business operations (P&L) – Agile software development – Digital platforms and digital user experience – Digital Commerce and Digital Marketplaces – B2B and B2B2B business models (Manufacturer > Distributor > End-Customer)
This position will work with product owners, other analysts, key stakeholders (dealers and customers), and digital QA teams to ensure the platform is feature-rich and working as expected.
What You’ll Be Doing:
What We’re Looking For:
What Sets You Apart:
Where and When You’ll Work:
Based in Columbus, Indiana, Toyota offers a full line of high-quality material handling equipment sold under the Toyota brand for over 50 years. We are proud of our large and diverse workforce. We seek individuals committed to excellence with talent, skill and innovation. We offer a competitive salary and benefits package with a pleasant and challenging work environment. Life is better at Toyota.
What Your Total Compensation & Benefits Package will look like:
Salary – $65,000 – $83,000 per year. Compensation depends on the selected candidate’s education and experience.
World Class Benefits:
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: or or
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Stratos Private Wealth is a growing, client-focused wealth management firm dedicated to helping individuals and families achieve their long-term financial...
Apply For This JobWe are growing and are so excited to welcome you to our new second tower expansion of the Hilton Columbus...
Apply For This JobR221502 Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we...
Apply For This JobWe’re hiring a Manufacturing Operations Manager to scale global manufacturing for next‑generation hardware, owning supplier execution, production quality, and cost...
Apply For This JobPlease submit your CV in English and indicate your level of English proficiency. Mindrift connects specialists with project-based AI opportunities...
Apply For This JobCustomer Service – Property Tax Research Pay Rate: $17/hr Schedule: Monday–Friday | 8:00 AM – 5:00 PM Work Mode: Onsite...
Apply For This Job