Customer First Administrator Full Time NEW

This is a 6 month contract. The pay range for this role is between $25 – $30/Hr. Benefits: Medical, Dental, Vision, 401K.

Who We Are

Collaborative, respectful, a place to dream and do—these are just a few words that describe life at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream, Do, and Grow with us.

What We’re Looking For

The Customer Service Operations team is looking for a passionate and highly motivated temporary associate to assist the regional customer first team with processing lemon law cases.

What You’ll Be Doing

• Prepare and disseminate lemon law acknowledgment letters
• Request repair orders and sales documents from Toyota dealerships
• Input repair history data and details in Sales Force / Guest Experience Platform (GEP)
• Distribute customer cases to appropriate regional personnel
• Assemble and order documents for Toyota HQ and Legal department
• Collaborate with dealer personnel, district managers, and field technical specialists

Qualifications / What You Bring (Must Haves)

• Strong written and oral communication skills
• Strong organizational and time management skills
• Ability to maintain the strictest level of confidentiality

Added Bonus If You Have (Preferred)

• Understanding of California Lemon Law requirements or previous legal background
• Previous automotive call center or customer relations experience
• Previous Toyota or Lexus experience
• Previous dealership experience

Talented, dedicated people are an integral part of our mission to build the best workforce, working together to create the future of mobility and make the world a better place. We are always on the lookout for diverse, driven, and collaborative talent interested in performing contract work for Toyota.

Click here to join our talent network and be the first in line when a new contingent job opportunity opens at Toyota through Magnit Direct Sourcing.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

QUALIFICATION/LICENSURE

Work Authorization : Green Card, US Citizen

Preferred years of experience : years

Travel required : No travel required