Customer Experience & Education Project Manager Full Time

• Pay $40.99/hr
• New York, New York

Responsibilities:

• E-Learning Project and content Management
• Experience in project management, preferably within a digital e-commerce/e-learning setting.
• Facilitate collaborative relationships with multiple vendors to deliver a seamless learning journey for the end user.
• Manage all brand e-learning content across platforms to ensure global consistency and adoption.

Educational Content Creation

• Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling.
• Comfortable developing education content videos – sharing product knowledge, demonstrating how a product is used, etc.
• Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments.

Customer Experience Expertise

• Deep understanding of customer experience – what drives customer behavior, what makes a good experience in-store and online, what connects a customer to the brand, how employees can create a positive, memorable experience when connecting with the customer.
• Understanding of in-store and online services that drive customer satisfaction and retention.
• Knowledge of learning design and upskilling a community.

Global Market Collaboration

• Follow up with markets and gain feedback on global service education package rollouts.
• Facilitate cross-team collaboration with internal teams – including marketing, social, communications, digital, beauty tech.

Reporting

• Maintain and follow up on service KPI performance for each market/country.

Required Qualifications:

• Experience in project management, preferably within a digital e-commerce/e-learning setting.
• Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling.
• Retail/customer-facing experience preferred
• Writing experience preferred
• Experience with E-Learning software/authoring tools preferred
• In-person meeting/event planning preferred
• 5+ years of experience in-store and/or online customer experience
• 3+ years of experience learning content creation (digital and physical)
• Project Management experience
• Strong communication skills
• Strong organizational and time management skills

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers – which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.