Quality Assurance/Customer Care Coordinator Full Time

Company Name

ARS-Rescue Rooter

Overview

Pay Range: $22.00-$25.00 hour DOE

Schedule: Monday-Friday/8:00 am-5:00 pm

American Residential Services is the nation’s largest provider of residential HVAC, plumbing, and electrical services-trusted by thousands of homeowners for over 45 years. We’re seeking a Quality Assurance Specialist / Customer Care Coordinator

to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.

Why You’ll Love Working Here:Insurance access after just 31 days of employment

Medical insurance options starting at $5/week

Dental & vision insurance

Health Savings Account (HSA) or Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off & Holiday Pay

Company-paid life insurance

Learn more at www.myarsrewards.com{rel=”noopener noreferrer” target=”_blank”}

Responsibilities

What You’ll Do:Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers

Investigate service quality issues including pricing, damages, and technician performance

Document and track all customer complaints and QA trends in a timely and detailed manner

Coordinate resolutions by working closely with local service center teams and leadership

Review and respond to customer satisfaction surveys, especially negative feedback

Deliver quality insights and provide quarterly complaint analysis by branch and region

Ensure service consistency and continuous improvement in the customer experience

Qualifications

What You Need:1-2 years of customer service or call center experience

4-8 years of experience in quality control, inside sales, or a similar customer-focused role

Must have knowledge of residential construction trades. HVAC and Plumbing trades preferred

Exceptional communication skills and attention to detail

Strong computer and documentation skills

A proactive mindset, dependable attitude, and commitment to quality outcomes

Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.Please{rel=”noopener noreferrer” target=”_blank”}

Apply at: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE5MjUzLjg3NjBAYXJzY29tcC5hcGxpdHJhay5jb20{rel=”noopener noreferrer” target=”_blank”}