Clinical Informatics Specialist Full Time

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban, and rural communities. Guided by our values of being trusted, empathetic, committed, humble, creative, and community-minded, we are committed to delivering person-centered care that creates meaningful, lasting impact.

Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know that a deep understanding of our patients’ race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day.

Join us in creating a better way to care!

Overview

The Clinical Informatics Specialist will support the implementation, optimization, and ongoing operational support of population health and clinical information systems, including a population health management platform and enterprise EHR solutions. This role bridges clinical operations, value-based care strategy, training, and health IT, ensuring tools are effectively adopted, clinically relevant, compliant, and aligned with quality, cost, and outcomes objectives. The role incorporates system implementation, workflow design, training development, and ongoing clinical and operational support.

Duties & Responsibilities

Population Health & Clinical System Implementation

• Support implementation and optimization of population health management tools and EHR platforms (e.g., Athena and other integrated systems)
• Serve as a clinical subject matter expert during system implementations, upgrades, and transitions
• Partner with clinical, operational, and administrative leaders to configure workflows, registries, care gaps, risk stratification, and reporting aligned to value-based programs
• Translate clinical and operational requirements into system configuration, enhancement requests, and documented use cases

Workflow, Use Case, & Template Development

• Design, document, and standardize role-specific and cross-functional clinical workflows across disciplines
• Create and maintain clinical and non-clinical documentation templates, order sets, and structured data capture tools
• Map end-to-end clinical workflows, escalation protocols, and operational use cases
• Provide clinical operations input and template development supporting CMS-aligned and value-based care initiatives
• Develop module frameworks and clinical feature descriptions for virtual, hybrid, and onsite healthcare services

Value-Based Care Enablement

• Support workflows related to quality and performance programs (e.g., HEDIS, Stars, ACO, MSSP, Medicare Advantage, and commercial value-based contracts)
• Enable care management, care coordination, utilization management, and quality improvement use cases
• Monitor and support performance metrics related to cost, utilization, quality, risk, and outcomes
• Collaborate with population health, quality, finance, and analytics teams to ensure systems and data support contract performance and reporting

Training & Education Development

• Develop role-based training materials, workflows, job aids, and standard operating procedures
• Create caregiver and patient education tools, including condition-specific and dementia-focused assessment and education resources
• Deliver training, onboarding support, and ongoing education through live sessions, office hours, and at-the-elbow support

Compliance & Audit Support

• Contribute to audit preparation, documentation standards, and compliance frameworks
• Assist in identifying opportunities for workflow improvement, standardization, and performance optimization

Required Qualifications

• Bachelor’s degree in Clinical Informatics, Nursing, Health Informatics, Healthcare Administration, or related field (or equivalent experience)
• 3+ years of experience in clinical informatics, population health, healthcare IT, or clinical systems support
• Demonstrated experience supporting clinical systems (e.g., population health platforms, EHRs, care management tools)
• Strong understanding of value-based care models (ACO, MSSP, Medicare Advantage, commercial risk, and quality programs)
• Experience working closely with clinicians, care teams, and operational leaders
• Strong analytical, documentation, problem-solving, and communication skills

Preferred Qualifications

• Clinical background (RN, LPN, MD/DO, PA, NP, or allied health)
• Experience with population health and EHR platforms (e.g., The Garage, Athena, Medent)
• Experience with quality measures, risk adjustment, care gap closure, and care management workflows
• Familiarity with reporting tools, data validation, or healthcare analytics concepts
• Experience supporting system implementations, integrations, or major platform transitions

Key Competencies

• Clinical workflow analysis and optimization
• Population health and value-based care operations
• Health IT implementation and support
• Training development and change management
• Interoperability and systems thinking
• Stakeholder engagement and communication

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace. Travel to and work in office is required.

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits 

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.