Customer Service Consultant– Specialty Pharma Patient Access & HUB Services Full Time

Senior Technical Account Manager /Customer Service Consultant

– Specialty Pharma Patient Access & HUB Services

We are seeking a high-caliber Senior Technical Account Manager to lead technical strategy for our Access and Patient Support division. In this critical role, you will act as a consultant and bridge between specialty pharmaceutical manufacturers and our advanced technology platforms. Your mission is to remove barriers to care, ensuring patients can access, afford, and remain on the therapies they need for a better quality of life.

You will use your rich healthcare domain expertise and proactive consulting skills to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country, acting as the primary technical expert for their programs.

Location: Remote / Hybrid (Dallas, TX Area)

Key Responsibilities

• Strategic Technical Liaison: Serve as the single technical point of contact for a portfolio of pharmaceutical clients, engaging in daily interactions to advise on program needs.
• HUB Operations Consulting: Analyze and recommend technical solutions related to new product launches, vendor integrations, and operational efficiencies within the patient access realm.
• Technical Implementation: Partner with stakeholders and technologists to automate and operationalize models into day-to-day business decision-making.
• Lifecycle Project Management: Lead the initiating, planning, and executing of complex technical projects, balancing scope, quality, schedule, and funding.
• Strategy Alignment: Recommend platform enhancements and vendor integration updates that align with client strategies and industry advancements.
• Executive Communication: Communicate project health, risks, and forecasts to executive stakeholders in an open and transparent fashion.

Position Qualifications

• Education: Bachelor’s Degree required; Master’s degree preferred.
• Experience: * 3–5 years of client relationship management at the account management level.
• 8+ years of experience in professional services or healthcare serving in a technical capacity.
• Domain Expertise (Required): Direct experience engaging with pharmaceutical company clients specifically within a Specialty Pharmaceutical Patient Access HUB environment.
• Technical Skills: Proven ability to apply advanced knowledge of technical capabilities to manage a wide variety of IT and program management projects.
• Communication: Strong oral and written communication skills with specific experience in executive-facing presentations.
• Soft Skills: Proven ability to mentor less experienced colleagues and lead complex projects that have significant, long-term organizational impact.

What is Expected of You

• Independently determine methods for completion of new, large-scope projects.
• Identify and qualify opportunities within the service portfolio to introduce new solutions through collaborative relationships.
• Recommend new practices, processes, and metrics to achieve specific goals for our manufacturer partners.