Call Center Customer Coordinator – |*NO SALES*| Pay $15+ | PAID TRAINING | M-F | Bilingual Preferred Full Time NEW

19 Years and Going Strong – Come Join the Team!!

• Full-Time Customer Service Coordinator(**Bilingual Preferred**)
• On-Site | Tampa, FL 33634
• Starting at $15.00+ per hour
• Bi-weekly Pay | NO SALES — 100% Customer Support

Schedule & Training

• Monday – Friday | 12:30 PM – 9:30 PM (or later based on business needs)
• Paid Training (First 3 Weeks): Monday – Friday | 9:00 AM – approx. 5:00 PM

We set you up for success from day one!

Starting pay rate is $15.00+ per hour(bi-weekly pay)

• 15 Days Paid Time Off annually — start accruing immediately (no waiting period!) earned on an accrual basis (4.62 hours per paycheck)
• Casual Dress Code – Yes, that includes Jeans!
• Paid Holidays – no waiting period
• Diverse, Inclusive and Positive work environment
• Growth and Development Opportunities
• Fun Committee (quarterly workplace events)
• Cloud Room – your place to relax and unwind during breaks
• Comprehensive Benefits Package

Full-Time Customer Service Coordinator(**Bilingual Preferred**)

Responsibilities (**NO SALES**):

• Managing inbound and outbound calls (approx. 70% of job duties – depending on business needs)
• Collaborating with clients, patients, drivers and translators
• Collecting and entering appointment information
• Scheduling rides for injured workers
• Ability/Willingness to cross train in other departments
• Other Duties as assigned
• Meeting production expectations

Qualifications/Skills/Abilities

• Customer service experience (1-2 years)
• Ability to work independently
• Critical Thinking and Organizational Skills
• Alpha/Numeric Data Entry
• Experience with ACD telephone lines
• Comfortable Microsoft Office applications
• Arrive on time on a daily basis
• Being a Team Player

Starting at $15.00+ per hour

The Customer Service Coordinator is a ProCare entry level position, needing at least 1-3 years of customer service experience to be successful. This position will report to the supervisor and team lead of the assigned department

Summary: ProCare is the largest privately held Worker’s Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc… and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.

Additional Benefits:

• Paid Time Off (no waiting period to start accruing) – earned on an accrual basis (4.62 hours per paycheck)
• 6 Paid Holidays (no waiting period)
• Employee Assistance/Discount Program
• Company subsidized Medical Plan
• Welfare Benefits
• 401(k)

The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• What are your hourly pay expectations? (failure to answer this question may affect consideration of your application)
• Are you available to work Monday-Friday 12:30PM-9:30PM (or later – dependent on business needs)?
• Are you available and able to work the training schedule for the first 3 weeks (M – F 9:00AM – 5:00PM)?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Tampa, FL 33634 (Preferred)

Work Location: In person