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USER SUCCESS LEAD ThriveLink · AI-Powered Social Service Staff Augmentation Contractor · Remote | Assessment Required 6-Month Contract | Opportunity for Full-Time Conversion
ABOUT THRIVELINK
ThriveLink extends the social worker workforce and multiplies frontline capacity for health plans, hospital systems, and social service organizations serving Medicaid and Medicare populations.
ABOUT THE ROLE
We’re looking for a User Success Lead who can own customer relationships from onboarding through strategic growth — while also helping us evaluate and expand our clinical and social service provider network. This is a 6-month contractor engagement with the expectation of evolving into a full-time role for the right candidate. Candidates must submit a short written assessment with their application.
WHAT YOU’LL DO
Strategically grow customer relationships Serve as the primary point of contact for health plan and hospital system customers. Identify opportunities to deepen engagement, expand usage, and demonstrate ongoing value.
Support customers through onboarding and activation Guide new customers to first value quickly. Collaborate with implementation and operations to remove barriers, track milestones, and ensure smooth launches.
Evaluate and grow the provider network Assess clinical and social service providers for network fit. Build relationships with CHWs, case managers, and community organizations that expand ThriveLink’s reach for Medicaid and Medicare populations.
Surface insights that drive product and operations Translate customer and network feedback into actionable themes. Partner with the team to close gaps and improve the experience across the platform and service delivery.
WHAT WE’RE LOOKING FOR
Clinical or social work credentials MSW, RN, LSW, LCSW, CHW, or equivalent clinical or community health background strongly preferred. You understand the care environments our customers operate in — not just conceptually, but from the inside.
Healthcare program fluency Deep familiarity with Medicaid, Medicare, managed care organizations, health plans, or hospital systems. Understanding of SDOH, care coordination workflows, and value-based care models is a strong plus.
Strong data analytics skills Comfortable pulling insights from engagement data, building account health dashboards, and translating metrics into clear narratives for clinical and operational stakeholders. Experience with Excel, Looker, Tableau, or similar tools preferred.
Customer-facing experience in complex environments Proven ability to manage high-stakes relationships with health plan or hospital system partners — including driving retention, expansion, and renewal outcomes.
Provider network or credentialing knowledge Experience evaluating or onboarding CHWs, case managers, or community-based organizations is a strong plus. Understanding of credentialing standards and network adequacy is a bonus.
Mission-aligned and self-directed You care deeply about health equity and the populations we serve. You can operate independently, manage competing priorities, and bring structure to ambiguity.
APPLICATION NOTE
Candidates will be asked to complete a short written assessment as part of the application process. The assessment is designed to help us understand how you think about customer success, data-driven decision-making, and provider engagement in a complex care environment.
DIVERSITY STATEMENT
ThriveLink is committed to building a diverse team. We especially encourage candidates with lived experience in the communities we serve — Medicaid and Medicare populations — to apply.
COMPENSATION
$100,000 – $130,000 annualized, commensurate with location and experience.
