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Job Description:
The Technical Quality Leader is accountable for: ensuring the finished goods manufactured meet or exceed customer and industry expectations; improving quality control, process control, structured problem solving, and product composition; reporting on relevant quality and plant metrics to Division Leaders; and leading product & process quality in a 24/7 manufacturing facility. Primary metrics include DPMO, quality, and process KPIs, and material productivity. This incumbent reports to the Site Leader and oversees the Quality Technician roles.
Job Responsibility:
- Develop and sustain efforts in quality management and focused improvement
- Review process control metrics for critical processes and improve the performance to reduce product or process variation and minimize cost
- Partner with division SMEs to research and trial new raw materials or equipment to improve quality and/or process control, and/or minimize cost
- Accountable for training new and existing employees on customer and industry product requirements, quality testing, process and equipment theory of operation and setpoints, and Quality Management (QM) and Focused Improvement (FI) pillar work
- Utilize the QM & FI pillars to partner with other pillars on customer FFUs, loss analysis, and structured problem solving
- Review all capital projects for quality or process impacts, and manage those changes to minimize negative impacts to the plant
- Review lab standards and take necessary actions to ensure equipment is calibrated and working properly, and that technicians and operators using approved test methods
- Review the quality of incoming raw materials to minimize the risk of creating defects
- Ensure proper disposition of claim returns, hold material, or trial material
- Partner with the local sales team and warranty department to support roof inspections for claims
- Develop business cases for quality-related capital projects, and manage the project from scope to start-up
- Report regularly (daily/monthly) on product defects, product quality, and process control needs, actions, and best practices to plant and division leadership teams
- Ensure quality-related tasks and equipment minimize risk to the employees
- Ensure participation in all plant safety activities by the quality department
- Partner with the local sales team to review customer feedback and support on-site customer tours and training
Requirements:
- B.S. in Mechanical, Electrical, or Chemical engineering and 5 years of relevant manufacturing and leadership experience
- 10+ years of relevant manufacturing and leadership experience
- Graduate of Owens Corning’s development program
- Must have solid verbal and written communication skills
- Must have statistical analysis and data manipulation skills
- Must have structured problem-solving skills in line with Six Sigma concepts
- Must work well in team environments and be adept at motivating co-workers
- Must be a proven leader within a relevant discipline and a quick learner who is adaptive to and embraces change
- Must be able to use data to make business decisions and design trials while minimizing the risk of producing off-quality material
- Must be self-motivated, capable of operating towards goals without daily intervention
- Able to grasp and gather new information from a variety of sources quickly
- Some travel required (up to 10%)
- Utilize Microsoft Office products
- Utilize Statistical analysis software to identify data trends and patterns (ex: MiniTab, advanced Excel, BrainCube, etc)
- Work up to 12 hours in a non-climate-controlled manufacturing environment
- Safeguard self with Personal Protective Equipment (PPE) – safety toed shoes, hearing protection, eye protection, hand protection
- Sit or stand continuously for up to 12 hours
- Lift up to 40 lbs without assistance
- Demonstrate visual acuity
- Routinely ascend and descend stairs and ladders as work area requires
