Team Lead, Project Management Full Time NEW

This role is a key leadership position focused on driving operational excellence and delivering outstanding customer experience through high-performing project management teams. You will lead and develop a distributed team of Project Managers responsible for managing complex B2B orders in a fast-paced, digital-first environment. The position blends people leadership, performance management, and hands-on operational oversight, ensuring both team success and customer satisfaction. You will play a central role in shaping processes, improving workflows, and using data to drive continuous improvement. Acting as both a coach and escalation point, you will ensure issues are resolved efficiently while maintaining service quality standards. This is a highly collaborative role that connects operations, product, logistics, and cross-functional teams to enhance the end-to-end customer journey.

Accountabilities

• Lead, mentor, and develop a team of Project Managers focused on B2B order execution, ensuring strong performance and engagement.
• Build a high-performance culture centered on ownership, accountability, continuous feedback, and professional growth.
• Monitor team KPIs such as on-time delivery, quality assurance, response time, and escalation resolution, driving improvement through data.
• Manage performance proactively, including coaching, structured reviews, and performance improvement plans when needed.
• Support hiring, onboarding, and training to ensure new team members are aligned with operational standards and company values.
• Serve as the escalation point for complex customer or operational issues, ensuring timely and effective resolution.
• Partner cross-functionally with Product, Logistics, and Marketing to identify friction points and drive process improvements.
• Maintain hands-on involvement by managing select projects and supporting operational workload as needed.
• Ensure strong operational discipline, including documentation, ticketing, reporting, and SLA adherence.
• Lead or contribute to special projects aimed at improving customer experience and operational efficiency.

Requirements

• 5+ years of experience in project management, operations, or customer-facing delivery roles, with leadership experience preferred.
• Proven ability to manage and develop remote or distributed teams in a fast-paced environment.
• Strong people leadership skills with the ability to coach, motivate, and hold teams accountable.
• Experience working with operational KPIs and using data to drive performance improvements.
• Strong organizational skills with the ability to manage multiple priorities and workflows simultaneously.
• Excellent communication and interpersonal skills, with confidence in cross-functional collaboration.
• Ability to manage escalations and resolve complex operational or customer issues effectively.
• Comfortable working in a tech-enabled, data-driven environment with evolving processes.
• Hands-on mindset with willingness to contribute directly when needed to support team output.

Benefits

• Competitive salary range: $80,000 – $100,000 USD (based on experience and location)
• Bonus and equity opportunities for eligible roles
• Remote-first or flexible working environment depending on role requirements
• Opportunity to work in a fast-growing, mission-driven organization
• Exposure to cross-functional collaboration across product, logistics, and operations teams
• Career development opportunities in leadership and operations
• Inclusive and equal opportunity workplace culture
• Reasonable accommodation support for candidates and employees when needed
• Background check conducted in compliance with applicable laws prior to employment

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.