Log In
Sign Up
Position Summary
Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Department. Must be able to manage multiple tasks and activities on a daily basis. Must have extensive technical experience with computers and software.
Essential Duties/Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs daily system backups, verification and recovery. Stores backup tapes in off-site location according to HCI data backup procedures.
Conducts server builds.
Analyzes, troubleshoots and resolves system hardware, software and networking issues.
Configures, optimizes, fine-tunes and monitors operating system software, servers, routers, switches and other network devices.
Installs all operating system software, patches, and upgrades as needed.
Provide problem solving, crisis intervention, and issue resolutions as related to information systems. Define new methods and procedures to enhance the quality of information systems.
Document activities to keep the organization in compliance with all state and federal regulations.
Use Service Desk software to document, track, resolve, and follow up on problems.
Document changes, as needed, to keep inventory database up to date.
Evaluate and recommends software applications that could improve job performance.
Assists with the development, implementation, and enforcement of all Information Technology policies and procedures.
Maintain standards of confidentiality and system security.
Participate in training and professional development activities as assigned.
Participate in special projects or activities as assigned
Minimum Qualifications/Requirements
Associate or Bachelors degree in Computer Science, Technology, or related field preferred AND three or more years of increasingly complex responsibilities in an IT work environment.
Specific experience with Microsoft Operating Systems, Microsoft Exchange Server, Ethernet, DHCP, and TCP/IP.
Ability to function effectively with limited supervision.
Possess a thorough understanding of the business functions, capacity and limitations of equipment, operating time, and desired results in order to resolve data processing problems.
Excellent written and oral communication skills.
Experience With Cisco Routers Preferred.
Experience with Internet and email-filtering software is a plus.
Experience with firewall technology is a plus.
Experience with database administration and SQL a plus.
Must have excellent problem-solving and customer service skills.
Must have a positive attitude.
Must have a customer service mindset.
**Certificates, Licenses, Registrations**
Valid drivers license in accordance with HCI motor vehicle policy.
All members of the Rapid Response team must maintain current Crisis Pr
