Support Engineer Full Time NEW

This role sits at the heart of a developer-focused technical success organization, where you will directly impact how customers experience and succeed with a powerful code intelligence platform. You will support highly technical users, helping them troubleshoot complex issues, optimize deployments, and better understand large-scale code environments. Working in a global, distributed team, you will collaborate closely with engineers and product teams to resolve issues while also identifying opportunities for product and documentation improvements. This position combines deep technical problem-solving with customer interaction, making it ideal for someone who enjoys both coding systems and engaging with developers. You will play a key role in ensuring customers succeed, while continuously learning and working with cutting-edge technologies such as Kubernetes, cloud infrastructure, and AI tooling.

Accountabilities

• Troubleshoot and resolve complex technical issues reported by developers and enterprise customers
• Support customers in deploying, configuring, and optimizing software in environments such as Kubernetes and cloud infrastructure
• Act as a technical bridge between customers, engineering, and product teams to ensure fast and effective issue resolution
• Investigate system behavior, logs, and integrations to diagnose root causes and propose long-term solutions
• Contribute to improving product documentation, internal knowledge bases, and troubleshooting guides
• Identify recurring customer issues and suggest product or tooling improvements to enhance reliability and usability
• Collaborate with cross-functional teams to improve customer experience and support workflows
• Stay proactive in identifying trends and opportunities for automation or process improvement

Requirements

• 2+ years of experience in a technical support, support engineering, or similar customer-facing engineering role
• Strong hands-on experience with Unix/Linux systems and Bash scripting
• Experience working with Kubernetes or containerized environments
• Familiarity with code hosting platforms such as GitHub, GitLab, or Bitbucket
• Solid understanding of databases, particularly SQL
• Ability to troubleshoot complex distributed systems and technical infrastructure issues
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Experience working with developers or technical users in a support or engineering capacity
• Curiosity and enthusiasm for understanding how systems work end-to-end
• Exposure to cloud platforms such as AWS, GCP, or Azure is a plus
• Interest or experience with AI tools and LLM-based technologies is an advantage

Benefits

• Competitive above-market compensation with transparent salary philosophy
• Equity participation so you benefit from company success
• Fully remote work with global flexibility
• Generous perks and benefits package
• Opportunity to work on cutting-edge developer tooling and AI-driven technologies
• Learning and development opportunities in a highly technical environment
• Collaborative, global, and engineering-driven culture
• Exposure to large-scale, complex systems used by leading tech companies

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.