Client Manager National Accounts Full Time NEW

This role is an excellent opportunity for a customer-focused professional who thrives on building strong relationships and delivering exceptional service within the group insurance space. As a key partner to national account teams, you will support large clients across a diverse portfolio of employee benefits products, ensuring smooth operations and a positive customer experience. You’ll collaborate with internal departments, brokers, and policyholders to resolve issues, improve processes, and provide strategic support throughout the client lifecycle. The position combines relationship management, problem-solving, and operational coordination in a fast-paced and collaborative environment. Ideal candidates are highly organized, proactive, and passionate about delivering meaningful solutions that positively impact clients and their employees.

Accountabilities

• Build and maintain strong relationships with policyholders, brokers, and internal teams through responsive communication and exceptional customer support.
• Serve as a primary point of contact for national account customers regarding Absence, Disability, Life, AD&D, and Supplemental Insurance products.
• Research and resolve claims, billing, coverage, enrollment, and administrative inquiries while ensuring accurate and timely follow-up.
• Coordinate with internal departments to identify opportunities for plan improvements and resolve operational inconsistencies.
• Prepare and deliver reports related to claims activity, utilization, billing, and customer account performance.
• Support enrollment processes by preparing materials, ensuring data accuracy, and collaborating with benefit counselors and internal operations teams.
• Manage multiple priorities effectively while maintaining high service standards and meeting customer expectations.
• Participate in special projects and initiatives that support operational excellence and customer experience improvements.

Requirements

• 4-5 years of progressive experience in group insurance administration, customer service, account management, or human resources.
• Strong knowledge of employee benefits products including Disability, Life, Absence, and Supplemental Insurance.
• Proven ability to build effective business relationships and deliver high-quality customer service.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to interpret and apply benefit contract provisions in complex situations while making sound independent decisions.
• Experience managing changing priorities and handling multiple client needs simultaneously.
• Proficiency with Selerix/Ready Enroll, Microsoft Excel, Power BI, and Salesforce.
• High School Diploma required; Bachelor’s degree preferred.
• Self-motivated, detail-oriented, and committed to continuous service improvement.

Benefits

• Competitive salary range of $76,250 – $111,500 annually
• Annual incentive bonus opportunity
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company matching contributions
• Generous paid time off, including holidays, wellness days, and volunteer hours
• Paid parental leave and adoption/surrogacy assistance
• Career growth and advancement opportunities
• Supportive and collaborative work environment
• Employee giving program with donation matching
• Strong focus on work-life balance and employee well-being

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.