Sr Director, Professional Services Full Time NEW

This is a senior leadership role responsible for driving the performance, strategy, and evolution of a high-impact Professional Services organization within a global software environment. The position oversees complex, high-touch consulting engagements that directly influence partner success, adoption, and long-term value realization. You will lead multidisciplinary teams including consultants, project managers, and technical services professionals, ensuring consistent delivery excellence across enterprise-level implementations. The role blends operational leadership with strategic ownership, requiring a strong focus on execution discipline, scalability, and continuous improvement. You will also play a key role in shaping service offerings, including flagship consulting programs, while embedding AI and automation into delivery models. Operating in a highly collaborative, cross-functional environment, this role partners closely with executive stakeholders across product, sales, finance, and customer success.

Accountabilities

• Lead and manage the Professional Services organization, including consultants, project managers, and technical services teams, ensuring high-quality execution of complex consulting engagements
• Own the execution and continuous evolution of flagship consulting offerings, including methodology, playbooks, enablement, and delivery governance frameworks
• Define and enforce delivery standards, SOW scoping discipline, change control processes, and operational best practices to ensure consistency and accountability
• Establish and manage operational cadence, including business reviews, forecasting, capacity planning, risk management, and performance reporting
• Drive AI and automation initiatives to improve service efficiency, scalability, delivery quality, and data-driven insights
• Oversee performance management across key KPIs including utilization, margin, partner satisfaction, adoption, time-to-value, and retention impact
• Partner cross-functionally with Sales, Product, Customer Success, Support, Finance, and Operations to ensure alignment, seamless handoffs, and improved partner outcomes
• Lead strategic planning efforts including organizational design, talent strategy, capacity modeling, and integration of acquired capabilities
• Act as an executive escalation point for complex delivery challenges and high-impact partner issues
• Represent the organization in strategic programs, industry forums, and partner engagements while monitoring market trends to inform continuous improvement

Requirements

• 10+ years of experience in Professional Services, Consulting, or related customer delivery leadership roles within a technology or SaaS environment
• Proven experience leading large, multidisciplinary delivery organizations (consultants, project managers, and technical teams)
• Strong background in managing complex enterprise or high-touch consulting engagements
• Demonstrated ability to build scalable service delivery models, governance frameworks, and operational excellence programs
• Experience with AI, automation, or digital transformation initiatives in service delivery environments
• Strong financial and operational acumen, including experience managing utilization, margins, and performance metrics
• Excellent leadership skills with a track record of coaching, developing, and retaining high-performing teams
• Strong cross-functional collaboration and stakeholder management skills at executive level
• Exceptional communication skills, with the ability to influence senior leaders and drive alignment across organizations
• Ability to operate in fast-paced, evolving environments with a strong focus on execution and outcomes

Benefits

• Competitive executive compensation package aligned with experience and responsibilities
• Remote-first work model with flexibility across the United States (and select Canada locations)
• Performance-based incentives and bonus opportunities
• Comprehensive health, dental, vision, and mental health coverage
• Retirement savings plan and financial wellness benefits
• Paid time off and flexible holiday structure
• Strong focus on career development, leadership growth, and internal mobility
• Opportunity to shape a global professional services organization and drive strategic transformation
• Exposure to enterprise-scale customers and industry-leading SaaS solutions
• Inclusive, values-driven culture emphasizing diversity, innovation, and collaboration.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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