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Job Responsibility:
- Serve as the primary onsite ServiceNow architect for HRSD initiatives
- Lead end-to-end design, solution architecture, and implementation of ServiceNow modules, specifically HRSD
- Translate business requirements into scalable technical designs aligned with ServiceNow best practices
- Collaborate with HR stakeholders to define workflows, case management, knowledge management, employee lifecycle, and service delivery processes
- Provide architectural governance, ensuring adherence to platform standards and security requirements
- Guide development teams (onsite/offshore) with best practices, coding standards, and design patterns
- Lead integration design with enterprise systems—HRIS, Identity Management, ERP platforms, etc. Deep knowledge and experience integrating ServiceNow and Workday is important
- Conduct architecture reviews, impact assessments, and feasibility analysis for new features and enhancements
- Own creation of technical documentation, architecture diagrams, and data models
- Mentor technical teams and support internal capability building
- Participate in roadmap planning, platform upgrades, and ServiceNow release management
Requirements:
- Strong hands-on experience in ServiceNow HRSD—Case & Knowledge management, Employee Service Center, HR workflows, Lifecycle Events, Service Portal
- Proven experience as a ServiceNow Architect designing complex enterprise implementations
- Deep understanding of ServiceNow platform capabilities: Flow Designer, IntegrationHub, Service Portal / UI Builder, Scoped Applications, Performance Analytics
- Strong understanding of HR processes, employee lifecycle, and service management frameworks
- Experience in integrations with systems such as Workday, SAP SuccessFactors, Oracle HCM, or other HRIS platforms
