ServiceNow Developer – Consultant Full Time

Job Summary: Lafayette Group (LGI) is seeking a ServiceNow Developer and consultant to support CISA by designing, building, and sustaining ServiceNow-based portfolio governance, milestone-tracking, and reporting solutions. This role combines hands on platform development (workflows, integrations, migrations from Jira, etc.) with client-facing responsibilities—leading stakeholder workshops, producing executive and AOP dashboards, running planning events, and training users. This will be a data-heavy position: the right candidate brings strong data analytics and stewardship skills, experience integrating ServiceNow with business intelligence (BI) and other systems, and the communication and consulting abilities to translate technical solutions into executive-ready reporting and repeatable processes.

Job Responsibilities:

• Milestones tracking and dashboards: Design and maintain milestone data models and role-based (executive versus internal team) dashboards; Create and maintain processes for project lifecycles.
• Platform migration: Plan and execute migration of issues, workflows, attachments, and history from Jira (or other platforms) into ServiceNow; validate mappings and data integrity.
• Reporting and integrations: Produce scheduled and ad-hoc reports for planning and executive reviews; implement integrations (APIs, MID Server, ETL) to synchronize ServiceNow with BI tools, Jira, and other systems.
• Data management and uploads: Own bulk upload, incremental update, and data validation processes for activities and milestones in ServiceNow.
• Portfolio governance and processes: Develop portfolio level governance reporting, automated status rollups, approval workflows, and codified governance processes in ServiceNow.
• Workflows, backlog, and prioritization: Design, build, test, and document ServiceNow workflows, business rules, UI policies, and Flow Designer automations; maintain a client prioritized backlog and facilitate prioritization sessions.
• Collaboration solutions: Develop ServiceNow features that enable cross team coordination, status sharing, and collaboration workflows.
• Stakeholder engagement, training, and events: Lead working sessions, present technical designs to leadership, generate reports for planning events, and create user guides and training.
• Quality, security, and documentation: Ensure solutions meet data stewardship and security requirements; produce technical documentation, runbooks, and acceptance criteria.

Required Qualifications:

• Bachelor’s degree and 3+ years of professional experience in IT consulting; minimum of 1 year of development experience with ServiceNow or other leading enterprise IT platforms.
• Knowledge of ServiceNow platform development including Scripting, Flow Designer, IntegrationHub, Service Portal, CMDB fundamentals, Project/PPM or Agile modules.
• Demonstrated experience migrating data and processes from Jira (or similar tools) into ServiceNow, including mapping, transformation, and reconciliation.
• Strong experience building and briefing on executive and operational dashboards and integrating ServiceNow with BI/reporting tools.
• Experience designing milestone tracking, KPI/metric definitions, and operational processes.
• Comfortable with analytic data modeling, bulk data operations, data validation, and basic data analytics.
• Excellent written, presentation, and facilitation skills; able to translate technical concepts for senior leadership, teach end users, and lead stakeholder workshops.
• Track record of delivering on schedule, managing competing priorities, and documenting decisions and runbooks.
• Ability to obtain DHS entry on duty (EOD)/suitability or a security clearance; U.S. citizenship required for federal contracts.
• Proficiency with Microsoft Office (Excel, PowerPoint), and familiarity with Jira, Git, or similar ALM tools.

Desired Qualifications:

• ServiceNow Certified System Administrator or other ServiceNow certification
• Experience in ITSM/ITOM/Project Portfolio Management,
• Hands-on experience implementing REST/SOAP integrations, MID Server usage, and ETL patterns.
• Experience supporting DHS, federal programs, or cybersecurity initiatives.
• Familiarity with Agile and/or PMP practices.
• Experience integrating ServiceNow data with Power BI or other enterprise BI platforms.
• Existing DHS EOD/suitability or active clearance preferred.

Location:  Arlington, VA – Hybrid Remote (Occasional on-site LGI or Client Office)

Federal Contracts: This position involves working on federal contracts that require all workers on the contract to be U.S. Citizens. Additionally, some contracts may require the ability to obtain a security clearance.

Salary Range: $75K – $100K

Range reflects the combined need for deep ServiceNow technical skills, experience migrating Jira instances and integrating multiple systems, plus consulting capabilities (stakeholder engagement, executive reporting, training). Final offer will consider education, certifications, years of relevant ServiceNow and migration experience, security clearance status, and contract-specific budget.

What LGI Offers:

• Opportunity to lead high-visibility portfolio governance and milestone-tracking solutions for federal clients.
• Work that blends technical development, process design, and client-facing consulting.
• Competitive compensation and benefits; salary placement considers experience, certifications, and clearance status.

Lafayette Group provides equal employment opportunities to all persons and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation.

Equal Opportunity Employer, Including disabled and veterans