Salesforce Business Analyst (On-site) Full Time

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: Salesforce Business Analyst (On-site)

Location: Tallahassee, FL || Duration: Full-Time

Required Skills and Experience

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
• 3+ years of experience as a Business Analyst with at least 2+ years supporting Salesforce implementations.
• Strong understanding of Salesforce CRM and business processes.
• Experience writing user stories, acceptance criteria, and functional documentation.
• Familiarity with Agile/Scrum and Waterfall methodologies.
• Proficiency with tools such as Jira, Confluence, Azure DevOps, or similar.
• Excellent analytical, communication, and stakeholder management skills.

Preferred Skills and Experience

• Salesforce certifications (e.g., Salesforce Business Analyst, Administrator).
• Experience with Public Sector / Government Salesforce projects.
• Knowledge of integrations, APIs, and data migration concepts.
• Experience supporting compliance, audit, or regulatory environments.
• Hands‑on exposure to reports, dashboards, and basic Salesforce configuration.

Primary Responsibilities

• Engage with business stakeholders to understand business processes, pain points, and objectives.
• Conduct workshops, interviews, and discovery sessions to gather functional and non‑functional requirements.
• Analyze current‑state and future‑state processes; identify gaps and improvement opportunities.
• Translate business needs into detailed user stories, functional specifications, and acceptance criteria.
• Work closely with Salesforce Architects, Developers, and Product Owners to ensure requirements are clearly understood and technically feasible.
• Support configuration and customization of Salesforce solutions including Sales Cloud, Service Cloud, Experience Cloud, and Public Sector Solutions.
• Assist with data mapping, migration planning, and integration requirements.
• Ensure Salesforce solutions align with best practices, security standards, and scalability requirements.
• Participate in Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
• Maintain requirement traceability from discovery through deployment.
• Create and maintain documentation such as BRDs, process flows, use cases, and test scenarios.
• Support User Acceptance Testing (UAT) by developing test scripts, validating results, and tracking defects.
• Act as the primary point of contact for business stakeholders regarding Salesforce requirements.
• Facilitate clear communication between technical and non‑technical teams.
• Provide status updates, clarify scope, and manage requirement changes throughout the project lifecycle.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine as one of America s Fastest Growing Companies several years in a row. Kyra’s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida’s Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background checks will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.