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Description:
This position will lead the reservations process at the hotel. Responsibilities will include: monitoring/maintaining group reservations and rooming lists, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings.
Responsibilities may include, but are not limited to:
Working with other Rooms Departments, checking room and room-@type availability, to maximize room sales, yield and average room rate through upselling and other inventory and rate management initiatives.
Overseeing and assisting with the processing of individual and group reservations, rooming lists, and other reservations.
Ensuring accuracy of airline manifests, including loading, routing, cancellations, and reporting.
Working closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Monitoring and following up on group blocks and groups with no rooming lists.
Supervise, train, and develop agents.
Preparing and communicating a weekly report detailing pick-ups from groups.
Company benefits include, but are not limited to:
401(k) and company match
Health, Dental, and Vision benefits options
Paid Maternity / Paternity leave
Free & Discounted Room Rates
Complimentary Lunch
Global Career Opportunities
Qualifications:
Must be proficient in general computer knowledge
Refined verbal and written communication skills
Excellent multi-tasking and organizational skills
Excellent time-management skills
Excellent customer service and interface skills
Previous group reservations experience preferred
Knowledge of Hyatt’s reservation systema dn procedures preferred
Primary Location: US-FL-Jacksonville
Organization: Hyatt Regency Jacksonville
Pay Basis: Hourly
Job Level: Full-time
Job: Reservations
Req ID: JAC002820
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
