Remote Member Service Representative – Part Tim Full Time

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.

• This is a Work from Home position 30hrs per week**

The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

• • Must be able to show empathy in the workplace
  • Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
  • Understanding client needs and offering solutions and support.
  • Answer and place calls in a professional manner.
  • Measured on Call Quality and Productivity
  • Focus on a “1st call resolution”.
  • Use company resources to gather information and offer solutions to meet customer needs.
  • Other duties as assigned.

Required Skills And Experience

• • Must be able to show empathy in the workplace.
  • One year of office support experience in a customer service role preferred.
  • High School diploma
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with Microsoft Office Applications
  • Attention to detail
  • Problem-solving
  • Computer proficiency – MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual skills a plus
  • Occasional overtime as needed.

Pay $16.04 – $20.03

Benefits Summary

• Medical/Dental/Vision
• 401k plus a company match
• ESPP – Employee Stock Purchase Plan
• EAP – Employee Assistance Program
• 10 Vacation days per year
• 7 Paid Company Holidays
• Life and AD&D Insurance

Along With Many Other Employee Benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work