Remote Customer Support Representative Full Time NEW

1. About Our Client:

The organization operates in the oil, energy, gas, and petrochemical sectors, focusing on crude oil drilling, oil exploration, and renewable energy sources. It combines traditional energy operations with investments in wind, solar, and other clean energy projects to promote sustainable solutions. The company prioritizes safety, environmental responsibility, and operational excellence by adhering to industry standards and using advanced technologies to minimize ecological impact while maintaining efficiency.

2. About the Opportunity:

The Remote Customer Support Representative plays a critical role in providing client support, managing collections and overdue payments, overseeing account receivables, and coordinating payment transactions as an Escrow Representative within a designated region. This position ensures financial correspondence is handled with accuracy and professionalism, contributing to the organization’s financial health and client satisfaction through effective communication and transaction management in a remote environment.

3. Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally

• Manage collections and overdue payments, including negotiating payment plans and settlements

• Analyze account receivable reports to identify trends and risks

• Communicate with clients about outstanding balances and payment solutions

• Develop strategies to improve collection efficiency and reduce delinquency

• Collaborate with Sales and Accounting teams to resolve client issues

• Maintain accurate customer records and payment logs

• Achieve monthly collections and reconciliation targets while ensuring quality service

• Act as Escrow Representative, coordinating transactions with regional partners and associates

• Verify and process payment instructions accurately and timely

• Prepare and distribute payment notices, confirmations, and remittance details

• Investigate and resolve payment discrepancies and transaction errors

• Maintain confidentiality, transparency, and compliance in all transactions

4. Requirements:

• Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations

• High School Diploma or equivalent; Bachelor’s degree in Business, Finance, or related field preferred

• Proven accuracy in managing financial documentation and client correspondence

• Strong communication, negotiation, and relationship management skills

• Analytical and problem-solving skills with high attention to detail

• Knowledge of Escrow laws and financial compliance frameworks

• Ability to work independently and remotely with consistent productivity and professionalism

• Proficiency in Microsoft Office and CRM software

5. Pay Range and Compensation Package:

• USD 3500 – USD 5000 monthly

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.