Receptionist – Maple Valley Full Time NEW

You will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality human services. The position provides transportation to the residents of the YWCA’s Passage Point Homes to transit connections for personal appointments, shopping trips, recreational outings, etc. The position also provides operational and administrative support for the Passage Point Program including answering phones, guest services, transportation coordination, and security support.

The YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration into the Renton/Issaquah/Maple Valley community. All residents are committed to working toward housing stability and reunification with their children.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values.

Expectations of your role:

• The Receptionist/Van Driver is responsible for providing safe, timely and courteous transportation for residents while providing quality service
• Adheres to all YWCA Passage Point (PP) policies with regard to transport of adults and children
• Assists residents with any special needs during transportation; such as carrying packages, opening doors, assisting residents onto and out of the vehicle and to the point of destination
• Provides miscellaneous pickup and delivery services as directed
• Tracks and coordinates approved transportation destinations
• Works in coordination to provide transportation with PP case managers or any YWCA program staff that support PP residents
• Answers telephone, responds to requests for information and resources, makes referrals to outside resources, provides customer service to office guests
• May perform general office duties including filing, faxing, copying and mailings
• Calls for maintenance and repair or replacement office equipment (in consultation with the Program Manager)
• May maintain filing systems and performs record-keeping duties for check requests and timesheets
• May provide support to Department Director and Program Manager during hiring processes, including logging and organizing applications and setting appointments
• Guest sign in and sign out, checking guest list, and ensuring compliant with guest policy with residents
• Assists YWCA staff when requested with deliveries and donations and with volunteer projects
• Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
• Performs other duties as assigned

Must have’s to be successful:

• Must have valid Washington State Driver License and insurance and an acceptable driving record. No more than 2 moving violation within a year period and no accidents within 3 years
• Must pass criminal background check and YWCA driving test
• Must be knowledgeable of all safety precautions and comply with safety procedures
• Must be able to work with ethnically and economically diverse population both children and adults
• Ability to react calmly in emergency situations and be considerate
• Experience working with communities of color
• Demonstrated understanding of the intersection of racism and poverty
• Ability to work evenings and weekends
• Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks

Hours, Rate, and Benefits

• Hourly Rate: $25.00 – $26.50
• Hours: 20 hours per week
• For information about our benefits, please visit: YWCA Careers & Benefits Information
• At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
• After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

Physical Requirements

• All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients​
• Continuously local travel to multiple locations for off-site meetings and transport of residents to meetings, appointments and transit sites.   
• Frequently uses speech, hearing, and sight abilities in exchanging information with residents, agency staff, employers, representatives of community organizations and other individuals in the community 
• Frequently uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies 
• Occasionally lifts/carries up to 20 pounds in performing duties in the office and in traveling to off-site meetings 
• Occasionally reaches outward, stands, squats, kneels, bends, walks and reaches above shoulders in performing duties in the office and in traveling to off-site meetings 

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations