Quality Review Specialist (35 Hour)(Hybrid) Full Time

Hybrid

Recruitment #260421-5687HC-001

Location Hartford, CT

Date Opened 4/22/2026 12:00:00 AM Salary $68,671 – $93,075/year (New State employees start at the minimum of the range.) Job Type Open to the Public Close Date 4/29/2026 11:59:00 PM

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Introduction

Do you have six (6) years of experience in writing, implementing and/or evaluating individual client programs for individuals with an intellectual disability or other related conditions while also having spent one (1) year on an interdisciplinary team addressing the residential, programmatic or educational needs of individuals with an intellectual disability or other related conditions? If so, we invite you to take this opportunity to join our team!

The State of Connecticut, Department of Developmental Services (DDS) – Central Office – is accepting applications for one (1) Quality Review Specialist position based in Hartford, CT.

We’re looking for a detail-oriented and mission-driven Quality Review Specialist to help ensure the highest standards of care and compliance for individuals supported through DDS programs. In this role, you’ll play a critical part in safeguarding service quality by conducting comprehensive reviews of waivered supports and services, evaluating program effectiveness, and promoting continuous improvement across providers and facilities.

As a Quality Review Specialist, you will perform on-site inspections, observe interactions between staff and individuals served, and engage directly with staff, individuals, and families or guardians to assess service delivery. You’ll interpret and apply federal and state regulations, document findings, and communicate results through clear, actionable reports. This position also involves maintaining accurate inspection records, addressing non-compliance through corrective action planning, and providing ongoing consultation and technical assistance to support adherence to program standards.

This is an opportunity to make a meaningful impact by helping ensure that services are safe, effective, and aligned with regulatory expectations while supporting providers in delivering high-quality care.

Position Highlights: PCN 120994

• Full-time | 1st Shift | 35 Hours per week
• Monday – Friday | 8:00 am – 3:30 pm

What We Can Offer You

• View our State Employee Benefits Overview page!
• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees!
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

DDS Mission Statement

The mission of the Department of Developmental Servicers is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

Career progression within the State of Connecticut: starting with Quality Review Specialist and ending at Quality Review Specialist Supervisor.

Selection Plan

For Assistance In Applying

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

Before You Apply

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

After You Apply

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Ethan Ives at Ethan.Ives@ct.gov

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at (860) 418 – 6148 or Edward.Magnano@ct.gov

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Developmental Services and Public Health this class is accountable for independently performing a full range of tasks in the evaluation and monitoring of programs and services for individuals with an intellectual disability or other related conditions.

EXAMPLES OF DUTIES

• Performs on-site inspections through reviewing, monitoring and evaluating programs and services;
• Observes individuals served and staff interactions and conducts interviews of staff, individuals served and family members or guardians;
• Interprets federal and state regulations regarding facilities under their jurisdiction;
• Prepares reports on facilities, programs and/or agency findings for compliance with pertinent federal and state regulations and communicates results;
• Maintains records of inspections and subsequent recommendations;
• Meets with providers in cases of non-compliance and suggests plans or correction as needed;
• Provides on-going consultation and technical assistance in relation to requirements and implementation of program standards;
• Investigates complaints regarding licensed or certified facilities, programs and agencies;
• Identifies situations of serious threat to individual health and/or safety and recommends corrective action;
• Assesses outstanding corrective actions and follow-up items;
• Conducts outreach to family members or guardians;
• Reviews and evaluates medical records, individual plans, case notes, legal and fiscal documents;
• Assists in the development of regulations, policies and standards for quality assurance;
• May research, analyze and contribute to the development and implementation of new quality measures and methods;
• May determine appropriateness of individual services and supports on an ongoing basis;
• May prepare data for legal proceedings regarding service quality to individuals served;
• May participate in administrative and legal proceedings;
• May coordinate team inspection procedures;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of
• and ability to interpret and apply relevant state and federal laws, statutes and regulations
• principles and practices of inspection, evaluation, compliance and quality improvement;
• state policies and local ordinances;
• principles and practices of health inspectors and fire inspectors;
• modern methods of care, treatment and education of individuals served with an intellectual disability;
• Skills
• interpersonal skills;
• oral and written communication skills;
• Ability to
• perform inspections and individual reviews;
• utilize computer software;
• evaluate active treatment service.

Minimum Qualifications – General Experience

Six (6) years of experience in writing, implementing and/or evaluating individual client programs for individuals with an intellectual disability or other related conditions.

Minimum Qualifications – Special Experience

One (1) year of the General Experience must include experience on an interdisciplinary team addressing the residential, programmatic or educational needs of individuals with an intellectual disability or other related conditions.

NOTE: For state employees this experience is interpreted at the level of Supervising Developmental Services Worker 1 or Supervising Developmental Services Worker 2.

Minimum Qualifications – Substitutions Allowed

• College training may be substituted for the General Experience on the basis of fifteen (l5) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor’s degree.
• A Master’s degree in the behavioral sciences, child development, counseling, education, nursing, psychology or licensure as a Physical Therapist or Occupational Therapist may be substituted for one (1) additional year of the General Experience.

Preferred Qualifications

• Experience working with DDS qualified providers.
• Experience performing various physical plant assessments/inspections and quality audits.
• Experience conducting interviews.
• Experience writing detailed reports and summarizing findings of concern.
• Experience writing and negotiating plans of correction and overseeing implementation of plans of correction.
• Experience making quick and rational judgement calls.
• Experience working independently.
• Demonstrated experience with time-management and organizational skills.
• Experience using various web based systems, video conference platforms, QSR applications, as well as other data collection systems (i.e. therap, medisked, evlove).

Special Requirements

• Incumbents in this class may be required to possess a current Connecticut license for the appropriate disciplines.
• Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.