Account Manager – Higher Education Full Time NEW

Position Overview

We are seeking a motivated and results-driven Account Manager to support our Higher Education and Workforce clients within the EdTech domain. This is a remote role. The Account Manager will serve as the primary point of contact for institutional and workforce partners, ensuring successful delivery of solutions, driving client satisfaction, and fostering long-term strategic relationships. The ideal candidate will have strong experience managing complex education accounts, excellent communication skills, and a solid understanding of higher education institutions and workforce development initiatives.

Key Responsibilities:

Client Relationship Management

• Build and maintain strong relationships with Higher Education institutions, workforce development organizations, and corporate learning partners.
• Understand client objectives, program goals, and performance metrics to ensure high satisfaction and retention.

Project & Program Coordination

• Collaborate with internal teams (content, product, instructional design, engineering, and operations) to oversee execution of EdTech solutions.
• Ensure timely delivery, quality assurance, and alignment with institutional or workforce SOWs.

Strategic Growth & Business Development

• Identify opportunities for account expansion, including new programs, digital solutions, curriculum services, and technology integrations.
• Support revenue growth through upselling and cross-selling aligned solutions.

Reporting & Performance Analysis

• Prepare and present account performance reports, learner impact data, and program outcomes.
• Analyze engagement, adoption, and implementation metrics to inform continuous improvement strategies.

Issue Resolution & Escalation Management

• Address client concerns proactively and resolve issues in a timely manner.
• Act as a client advocate internally to ensure alignment and accountability.

Market & Industry Awareness

• Stay informed on Higher Education trends, workforce upskilling initiatives, digital learning transformation, and competitive landscape.
• Provide insights to leadership to support strategic planning and innovation.

Required Qualifications

Education

• Bachelor’s degree in Business, Education, Marketing, or a related field.

Experience

• 5+ years of experience in account management, client success, or a client-facing role within the EdTech, Higher Education, or Workforce Development sector.
• Experience working with universities, community colleges, workforce boards, or corporate learning teams preferred.

Skills & Competencies

• Strong communication and stakeholder management skills with the ability to engage senior academic and workforce leaders.
• Excellent organizational and multitasking abilities, capable of managing multiple accounts simultaneously.
• Proficiency in CRM platforms and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills with a data-driven approach to client success.
• Ability to translate complex educational or technical concepts into clear business value for clients.

Preferred Qualifications

• Familiarity with digital curriculum development, instructional design, LMS platforms, or workforce credentialing programs.
• Experience managing SOW-driven service engagements in an EdTech environment.
• Demonstrated success in achieving revenue growth or retention targets.

Additional Information

• This is a fully remote position.
• Travel up to 25% may be required based on client needs.