Program Manager, Education & Outreach Full Time

Department: Education and Outreach

Reports to: Vice President, Education and Outreach

Status: Full-Time, Exempt

Base Annual Salary: $60,000 – $65,000

Summary Of Duties And Responsibilities

The Program Manager, Education and Outreach provides day-to-day leadership, operational oversight, and facilitation of designated education and outreach programs, ensuring effective planning, implementation, delivery and continuous improvement. This role works collaboratively with Education team members and cross-functional partners to advance the organization’s educational mission. Serving as a thought leader within the Education department, the Program Manager applies current best practices in arts education to inform program design, assess effectiveness, and recommend meaningful enhancements grounded in field insights, community needs, and participant feedback. This position balances operational responsibility with hands-on execution, ensuring consistency, quality, and alignment with organizational goals. The Program Manager fosters strong internal collaboration, supports team development, and contributes to a culture of creativity, accountability, and continuous learning while expanding the reach and impact of education and outreach efforts.

Essential Duties And Responsibilities

• Coordinate, implement, and facilitate assigned education and outreach programs, including Disney Musicals in Schools, Parts for the Arts, Nevada High School Musical Theater Awards, Broadway Bridges, and Master Classes, ensuring high-quality execution and consistent program delivery.
• Manage day-to-day program operations, timelines, logistics, and participant coordination to support successful implementation and positive program outcomes.
• Lead the development and delivery of professional learning opportunities for teaching artists and educators within designated program areas, including designing, curating, and facilitating workshops and training sessions as needed.
• Actively support the recruitment and onboarding of teaching artists from diverse backgrounds and artistic disciplines by participating in local events, informational meetings, and outreach efforts, as appropriate.
• Proactively develop, present, and advance new program ideas and enhancements, incorporating best practices in arts education while ensuring alignment with organizational mission, values, and priorities.
• Provide program-level leadership and guidance to collaborators with team members, including coordinating shared responsibilities, supporting professional development, and modeling best practices in program delivery.
• Apply current best practices in arts education to assess program effectiveness and recommend program enhancements that align with organizational mission, values, and priorities.
• Collaborate closely with Education team members and partner departments across the organization to support integrated programming, shared goals, and effective communication.
• Supervise, lead, mentor and develop the Assistant Program Manager, fostering a culture of accountability, collaboration, professional growth, and continuous improvement.
• Perform other duties as assigned that are consistent with the scope and responsibilities of the position.

Required Education And Experience

• Bachelor’s degree preferred; coursework or a degree in a performing arts discipline, arts administration, education, or a related field is a plus.
• Five (5) or more years of progressively responsible experience in arts education, arts administration, or a related field, with demonstrated success managing multiple education and/or outreach programs concurrently.
• Minimum of two (2) years of supervisory experience, including responsibility for mentoring, coaching, performance management, and team development.
• Proven experience designing, implementing, leading, and evaluating education and outreach programs, with a strong track record of delivering high-quality, mission-aligned outcomes.
• Demonstrated ability to develop and advance innovative program ideas while maintaining alignment with organizational mission, values, and priorities.
• Extensive understanding of the performing arts and their role in education, with an appreciation for a wide range of artistic disciplines and learning contexts.
• Demonstrated ability to lead education and outreach initiatives that serve diverse communities with cultural awareness, respect, and intention, resulting in trusted relationships and measurable impact.
• Knowledge of the regional education landscape and factors that influence teaching, learning outcomes, and community engagement.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

• Excellent written and verbal communication skills, with the ability to clearly articulate information, facilitate discussions, and present ideas effectively to internal teams, educators, teaching artists, partners, and community stakeholders.
• Exceptional organizational, time-management, and prioritization skills, with demonstrated ability to manage multiple programs, timelines, and deliverables simultaneously in a fast-paced, program-driven environment.
• High attention to detail and accuracy, with the ability to manage program documentation, track deliverables, maintain records, and ensure follow-through on logistics and reporting requirements.
• Outstanding interpersonal and relationship-building skills, with the ability to engage professionally and respectfully with individuals representing diverse backgrounds, perspectives, communication styles, and behaviors.
• Demonstrated experience leading, mentoring, and developing team members, with the ability to set clear expectations, foster professional growth, promote accountability, and cultivate collaborative working relationship.
• Sound judgment and decision-making skills, including the ability to assess programmatic needs, navigate challenges, identify solutions, and escalate issues appropriately while maintaining accountability.
• Proactive, solution-oriented mindset with the ability to anticipate needs, identify opportunities for program improvement, and contribute constructively to innovation and continuous improvement efforts.
• Ability to work independently and collaboratively, exercising discretion and initiative while remaining accountable to established goals, timelines, and organizational expectations.
• Analytical and evaluative skills, including the ability to review, interpret, and summarize program-related data, feedback, and outcomes to support assessment and improvement efforts.
• Demonstrated commitment to confidentiality, professionalism, and ethical conduct, with the ability to handle sensitive information with discretion and integrity.

Computer Skills

• Advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Working knowledge of Google Workspace applications (Docs, Sheets, Drive, Calendar, and email) for collaboration, file management, and cross-functional communication.
• Experience using, or the ability to quickly learn ticketing, CRM, fundraising, or program management databases systems.

Other Skills And Abilities

• Availability to work evenings, weekends as required to support education programs, events, performances, and community engagement activities.
• Demonstrated ability to build, sustain, and steward professional relationships with individuals from diverse cultural backgrounds, identities, and lived experiences, fostering trust, inclusion, and collaboration.
• Flexibility and initiative to assume varying levels of responsibility and navigate evolving program needs, while working collaboratively and effectively with colleagues across teams and departments.
• Commitment to contributing to a respectful, dependable, and professional work environment that reflects the organization’s values and service standards.
• Ability to maintain a professional appearance and conduct at all times in accordance with organizational policies, standards, and expectations when representing the organization internally and externally.

Physical Job Requirements

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position is primarily office-based and performed indoors, requiring extended periods of sitting, with regular standing, walking, and movement throughout the workplace to support meetings, programs, and events.
• Ability to stand, walk, and navigate stairs as needed to support education programs, meetings, events, and departmental operations.
• Ability to occasionally bend, reach, twist, stoop, crouch, kneel, and maintain balance while performing job-related tasks in various work environments.
• Ability to occasionally lift, carry, push, or pull materials weighing up to 40 pounds, such as supplies, materials, or equipment related to programs or events.
• Ability to operate a computer and standard office equipment, including a keyboard, mouse, telephone, and other devices requiring fine motor skills and finger dexterity.
• Vision abilities sufficient to perform job duties, including close vision, distance vision, and the ability to adjust focus when working with computers, mobile devices, printed materials, and electronic screens.
• Ability to work in both brightly lit and dimly lit environments, including performance spaces, rehearsal areas, classrooms, and audience ingress/egress areas, as required.
• Ability to tolerate moderate to loud noise levels, including amplified sound, performances, rehearsals, sound checks, and audience activity.
• Ability to work in areas located at varying heights, including balconies or elevated seating areas, as required to support education programs or events.
• While the majority of work is performed indoors, the position may occasionally require work outdoors or in non-climate-controlled environments, with the ability to tolerate varying temperatures and weather conditions during certain programs or events.

Certificates, Licenses, Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations, including additional background screening, during the course of employment.

• Possess a valid driver’s license with a clean driving record.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The base annual salary range for this full-time and exempt position is $60,000 – $65,000 plus benefits, including insurance plans as applicable. Our salary ranges are determined by role, level, and scope of responsibilities. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by key factors such as work experience, job-related skills, and relevant education and training.

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Employee Assistance Program- including counseling, wellness programs, and financial support services.
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
• Generous Paid Time Off Plan
• Paid Holidays and Personal Holiday Time
• 401(k) retirement savings plan eligibility on your start date with employer match
• Employer-paid disability insurance coverage
• Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
• Safe and paid parking on-site
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

Limitations and Acknowledgment

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.

Diversity, Equity, and Inclusion Mission Statement

At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing—and increasingly diverse—world. We believe that a variety of opinions, approaches, perspectives, and talent are the cornerstones of a strong and flexible organization.

TSC strives to champion diversity, equity, and inclusion for all.