POS Implementation Technician (English & Mandarin) Full Time

Seeking bilingual (English/Chinese) technician for implementation of the Toast cloud-based restaurant point of sale and management system. This position involves working primarily on site in a wide range of restaurants and retail locations, with occasional remote appointments available. The Implementation Technician is responsible for network and hardware setup, training, and go-live support. The person in this role will be an expert in the features and functionality of Toast POS and lead the rollout accordingly.

Roles & Responsibilities:

Network and Hardware Setup

• Conduct site surveys to assess the readiness of restaurant/retail construction and cabling, and advise restaurant owners accordingly
• Establish an organized, isolated network for Toast hardware and networking equipment
• Set up and configure Toast hardware including Toast terminals, printers, cash drawers, kitchen display screens, kiosks, handhelds, and wireless access points
• Complete and submit installation documentation promptly

Training

• Act as a consultant to restaurant/retail owners and operators to effectively implement Toast functionality to meet their unique needs
• Train restaurant/retail owners, operators, and managers on basic configuration and set up
• Conduct training on the POS for front of house, back of house, and managers

Go Live Support

• Provide support during initial rollout to answer questions, troubleshoot, and walk restaurant/retail owners and operators through additional Toast functionality

Additional Responsibilities

• Maintain communication with onboarding consultants and internal stakeholders
• Remain up to date on Toast related updates and new features

The Ideal candidate will possess:

• Restaurant experience
• Retail experience
• Point of sale configuration experience
• Network certification or relevant experience
• Strong attention to detail
• Excellent communication
• Experience with Toast POS in an administrative, management, and/or front end capacity
• Adaptability and a willingness to learn
• Ability to speak English and Mandarin language
• Willingness to travel outside of local area

Requirements:

• Reliable Transportation
• Laptop and Cell Phone
• Full Time Availability
• Occasional Travel

Job Types: Full-time, W2 Employee

Pay: $28/hour (overtime eligible, where applicable)

Employer-Sponsored Benefits (60/40): Medical, dental, and vision coverage

401k when eligible

Paid Time Off: 120 hours annually

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Pay: From $28.00 per hour

Ability to Commute:

• San Francisco, CA 94105 (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person