People and Operations Manager Full Time NEW

At SNH AI, we’re building the future of work: Autonomous Employees, powered by proprietary, industry specialized models, who perform entire job roles, not just tasks, to empower organizations to scale efficiently. We’re an AI startup that thrives on curiosity, bold thinking, and a passion for solving hard problems. Our team is rapidly growing, and every conversation, line of code, and artifact you create will have a direct impact on the products and customers we serve. We deeply value productive collaboration, and we have the privilege of working together in-person, based in the heart of Downtown Austin, TX.

We’re shaping the future of how work will be done: humans working alongside AI systems that infinitely scale their productivity and output.

Why You’ll Love Working Here

• A collaborative startup culture where your voice matters.
• Work directly with frontier technology: LLMs and applied AI tooling.
• Fast-moving, impact-driven environment with strong engineering peers

About the Role

We are hiring a People & Operations Manager to be the connective tissue of SNH AI. This is a standalone, high-ownership role. We are looking for someone to build it, own it, and grow with it as we scale.

This is a jack of all trades position, and the scope is intentionally broad: you will own talent acquisition end-to-end, run office and culture operations, manage internal communications, liaise with our PEO on HR matters, and build the frameworks that help our people grow.

This is a role for someone who has done this before at a startup or small company, knows what good looks like, and does not need to be managed into it. Over time, as the company grows, this role grows with it.

This role is fully on-site in Austin. We are building a company culture that is present and in-person, and this person is central to making that real.

What You’ll Do

Talent Acquisition Operations

• Own the full recruiting lifecycle from intake to offer for every open role at SNH AI
• Partner with hiring managers to gather role requirements, define the ideal candidate profile, and establish comp bands in coordination with leadership
• Set up and manage relationships with external recruiters and sourcing partners; hold them accountable to pipeline quality and velocity
• Own the interview pipeline: manage candidate flow, scheduling, feedback collection, and stage progression
• Track and report on recruiting metrics such as time to fill, pipeline conversion, offer acceptance rate, source quality

People Operations & PEO Liaison

• Design and continuously improve the SNH AI employee onboarding and offboarding experience
• Coordinate day-one logistics: equipment, access, workspace setup, introductions, and first-week schedule
• Serve as the primary point of contact with our PEO for benefits administration, payroll questions, compliance, and employee relations matters
• Field HR questions from employees and route them appropriately; maintain a clear, approachable internal HR presence
• Support performance management cycles. Coordinate review timelines, collect documentation, and ensure the process runs on schedule

Career Development & People Frameworks

• Work with company leaders to define and maintain career ladders and role leveling frameworks for each team at SNH AI
• Design competency frameworks that give managers clear tools to assess performance and recognize growth
• Partner with team leads to implement regular check-in rhythms, feedback processes, and growth planning conversations
• Own the cadence and logistics for quarterly reviews and any annual performance processes

Internal Communications

• Own all internal company communications and develop a consistent communication rhythm
• Coordinate executive announcements and all-hands logistics with agendas, materials, follow-up

Office Operations & Culture

• Own the Austin office environment and manage recurring culture touchpoints: Friday team lunches, birthday and work anniversary recognitions, spouse and partner appreciation moments, and other team traditions
• Plan and execute internal events like quarterly reviews, hackathons, team building activities, holiday celebrations, and ad hoc team experiences
• Bring creativity and care to how we bring the team together

Must Have

• 4–7 years of experience in people operations, HR, talent acquisition, or a combined role with at least one stint as the sole people/ops person at a startup or small company
• End-to-end recruiting ownership: you have run a full search from intake to offer, including managing external recruiters
• Proven ability to build people infrastructure from scratch. You have created something (an onboarding program, a career ladder, a performance process) that did not exist before you got there
• Exceptional organizational skills. You manage multiple work streams simultaneously without dropping anything
• Strong written communication: you write clearly, warmly, and professionally across contexts like offer letters, company announcements, event invites, sensitive employee conversations
• High emotional intelligence: people trust you quickly, feel comfortable coming to you, and leave conversations feeling heard
• Based in Austin, TX (this is an in-person role)

Nice to Have

• Familiarity with ATS and recruiting operations tooling
• Exposure to comp banding and job architecture. You have set or structured compensation frameworks, even informally
• An interest in AI and technology. Intellectual curiosity about what we are building goes a long way here

Perks & Benefits

• Competitive salary and benefits
• In-person collaboration in our downtown office, 4 days per week (paid parking 24/7)
• Health, dental, and vision coverage.
• Flexible PTO
• A front-row seat to build the next generation of agentic systems

Join Us

If you’re ready to push boundaries and help shape the next generation of AI products, we want to meet you.