Patient Service Coordinator Full Time NEW

MUST HAVE: 1-3 years of medical receptionist, patient service coordinator, medical scheduling, medical front desk, or something related experience!

IDX knowledge or EPIC knowledge is a HUGE plus!

Description

Checking patients in and out of their appointments. This individual will be sitting at the front desk. They will be entering charges but they will be taking calls from internal employees. They will be using IDX software and medconnect and collecting copays so there will be some cash handling/cards and checks. Answering all phones, ensuring patient flow and comfort level is positive, handling financial aspects, copays, etc.

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and

professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes

appointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic and

insurance information, and provides patients with follow-up appointments and requisitions for tests.

• Contributes to the achievement of established department goals and objectives and adheres to department policies,

procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

• Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance and

explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care, posts time

of service (TOS) payments, collects and reviews of all encounter forms and prepares charge batches as assigned.

Ensures appropriate and timely status assignment of all appointments.

• Schedules appointments including follow up and referral appointments. Completes requisitions for tests, as applicable
• Answers the telephone in accordance with the policy and service expectations, provides telephone triage; disseminates

messages appropriately utilizing available technology and prioritizes calls appropriately and timely.

• Prepares, updates, and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to

keep information flowing into patients’ medical record.

• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance

information, ensuring charges are entered in a timely manner in accordance with departmental procedures.

• Supports organization initiatives related to new technology, clinical programs and improving the patient experience.

Seeks opportunities for improvement in all administrative processes and services.

• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and

by providing backup to other members of the team. Interacts effectively with colleagues, medical providers, and others

to communicate essential information and to ensure a high level of patient experience.

• Takes personal responsibility for the neat appearance of the work location to include front office, reception area, break

room and other assigned areas assuring each area represents MedStar Health in a positive manner.

• Participates in meetings and on committees as needed or assigned.
• Adheres to high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multi-disciplinary quality and service improvement teams.

Additional Skills & Qualifications

Need someone who has patient registration/medical front desk experience (2+ years).

Previous Medstar IDX experience is a plus. Strong customer service skills.

Great customer service background, any heavy medical scheduling experience is a plus.

Insurance Verification experience is a huge plus!

Someone coming from a busy practice would be a plus

Must have excellent phone etiquette, customer service skills

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Pay And Benefits

The pay range for this position is $20.00 – $24.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Application Deadline

This position is anticipated to close on May 5, 2026.

h4>About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.