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Patient Account Coordinator
Pay Rate: $28 per hour
Work Hours: 7:30 am – 5:00 pm
Job Description – Support Coordinator I
The Support Coordinator I is an entry-level role responsible for providing exceptional customer service and administrative support to patients, ensuring a seamless clinic experience. This position involves coordinating multiple appointments across various specialties, managing daily clinic operations, and facilitating effective communication. Responsibilities include handling customer inquiries, distributing messages, answering high volume phone calls, scheduling procedures and appointments, registering patient encounters, and managing referrals. Additional duties may be assigned as needed.
Essential Qualifications
Minimum 2 years’ experience with surgery scheduling and authorizations
At least 3 years of healthcare scheduling, patient access, or front office experience preferred
Healthcare or medical office scheduling experience required
Demonstrated customer service and patient communication skills
Experience working with EMR/EHR systems
Ability to multitask efficiently in a fast-paced clinical environment
Professional, polished appearance
Preferred Qualifications
Orthopedics or specialty clinic experience
Insurance verification and/or referrals knowledge
Bilingual abilities (Spanish preferred)
Prior access center or patient navigation experience
Education Requirements
High school diploma or equivalent required
Bachelor’s degree preferred
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
