Claims Review Supervisor Full Time NEW

A New Role. A New Opportunity. Your Next Step

ServiceMaster® Brands is growing! We’re adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we’re always learning, evolving, and finding better ways to succeed together. If you’re ready to help us innovate, adapt, and deliver results that matter, we’re ready for YOU!

Perks & Benefits That Support You

• Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We’re committed to your development with career advancement and professional growth

Location: This position is 100% remote and can sit anywhere across the U.S.

Join our team as a Claims Review Supervisor!

As the Claims Review Supervisor, you’ll drive accuracy, efficiency, and SLA performance while coaching a high‑performing review team. You’ll spot trends, balance workloads, resolve escalations, and shape training that strengthens the entire operation. If you enjoy building consistency, improving processes, and keeping a fast‑moving team aligned and supported, this role puts you at the center of it all.

What You’ll Do

• Oversee daily Claims Review operations to ensure accuracy, efficiency, and SLA adherence
• Conduct routine QA audits and deliver real‑time coaching and corrective feedback
• Track individual and team productivity metrics, escalating trends or risks as needed
• Assign and rebalance workloads to meet service levels and cycle‑time targets
• Support coverage by completing claim reviews and tickets during peak or surge volume
• Serve as the first‑level escalation point for reviewer questions and franchisee inquiries
• Ensure consistent use of systems, tools, workflows, and support onboarding/training for new team members

Supervisory Responsibilities

• Directly supervise Insurance Claims Analysts and ensure adherence to performance, quality, and service standards.
• Coach direct reports toward individual performance goals and professional development.

What You’ll Bring

• Strong time‑management and organizational skills to handle daily priorities in a fast‑paced environment
• Ability to adapt quickly to shifting needs while staying proactive, flexible, and efficient
• Effective communication and interpersonal skills to build trust and collaborate with teams and stakeholders
• Growth‑oriented mindset with a focus on teamwork, coaching, and continuous improvement
• Advanced proficiency in Workspace (Symbility) and XactAnalysis
• Skilled in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint

Education And Experience

• A minimum of an associate’s degree or equivalent industry experience required.
• 3-4 years of claims operations or frontline leadership experience.

About SMB

ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, Aftermath Services®, and Indoor Science.

While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.

Equal Opportunity Employer

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

Accessibility & Accommodations

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process atweacknowledge@servicemaster.com.

Pre-Employment Screening

Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.

California Applicants

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Privacy Policy

https://www.servicemaster.com/california-applicant-privacy-notice/