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Full Job Description
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Where each associate at Hyatt Vacation Club at Northstar Lodge is offered great perks & incentives.
- Free onsite parking
- Department celebrations, Associate Appreciation Week
- Monthly associate recognition and reward programs
- Seasonal Retention Bonus
Where you can make a difference.
- As a Guest Service Associate, you will be interacting directly with guests from the time they arrive on property until they depart.
- In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each guest.
- Patrols all areas of the property; assists owner/guests with room access.
- Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Locks property entrances when required.
- Conducts daily physical hazard inspections.
- Responds to accidents, contacts EMS or administers first aid/CPR as required.
- Assists owner/guests/associates during emergency situations.
- Notifies appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuses owner/guest/associate disturbances.
- Calls for outside assistance if necessary.
- Completes incident reports to document all Loss Prevention related incidents.
- Handles all interruptions and complaints.
- Resolves safety hazard situations.
- Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Reports to scenes of vehicle accidents/thefts.
- Calls for assistance using proper code responses.
- Completes a Loss Prevention shift summary/daily activity report.
- Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals.
- Conducts investigations and gathers evidence.
- Conducts interviews with relevant parties.
Where your skills help you make a difference.
- Must be able to work a variable schedule, including complete weekend and holiday availability.
- Must have great customer service skills – all our positions come into contact with guests!
Where we celebrate and cultivate connections.
Follow us on social media!
- Instagram: @hyattvacationsownership
- Facebook: Hyatt Vacations Ownership
This isn’t just a place for your next job; it’s the place for your career in hospitality. Where we all grow and succeed together. And we’re growing quickly. Become part of something special now, adding your talents to a tight-knit team making lives better through vacations.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Job Type: Full-time
Pay: $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
