Manager, Major League Operations Full Time NEW

Description

ABOUT US

The Colorado Rockies Baseball Club is embracing the climb, committed to building a championship-caliber organization on the field, in the clubhouse, and throughout our business operations. Playing at altitude presents unique competitive challenges and opportunities, and we embrace innovation, collaboration, and evidence-based practices to support elite performance.

Rooted in the traditions of America’s pastime, we operate with integrity, service, quality, and trust while striving to create an exceptional experience for our players, staff, and fans.

Position Summary

The Manager, Major League Operations is responsible for supporting the planning, coordination, and execution of player and family travel and services, while owning player administration and providing support for Team Travel. This role serves as a key partner to the Senior Director, Major League Operations and Baseball Operations leadership, ensuring seamless logistics, and a high level of service both at home and on the road while enhancing the player and family experience.

This position operates with a high degree of autonomy, exercising independent discretion and judgement to manage day-to-day operations and resolve issues as they arise. The role requires the ability to navigate a dynamic, fast-paced environment while supporting a diverse and international player population. The position is both operational and programmatic in nature, blending hands-on execution with ownership of processes, relationships, and continuous improvement initiatives.

Key Responsibilities

Player & Travel Operations

• Partner with the Senior Director, Major League Operations to plan, coordinate, and execute all aspects of player and staff travel, including air, hotel, and ground transportation
• Exercise independent judgment to resolve travel disruptions, scheduling changes, and special accommodations in real time, when required
• Oversee spring training and in-season player housing processes
• Create the master manifests for the traveling party
• Ensure all players and staff have the required travel documentation for domestic and international travel
• Anticipate and proactively address travel-related needs, as needed
• Maintain accurate travel records and ensure alignment with organizational policies and league requirements

Player & Family Program Management

• Support the coordination and execution of the team’s family and spouses program, including travel logistics, communications, and events
• Build and maintain strong relationships with players’ families to identify needs and enhance engagement and support
• Contribute to program improvements to elevate the overall family experience
• Manage logistics for family-related events throughout Spring Training, the regular season, and postseason
• Serve as a trusted resource for players and families navigating travel and relocation-related matters
• Periodically check-in on the Family Room

Player & Travel Administration

• Create and maintain player and family onboarding programming
• Spearhead administrative programs, special projects, and operational initiatives
• Oversee administrative logistics for players and families, including required documentation, UKG onboarding, and ongoing support
• Serve as a liaison with HR and payroll for player-related administrative matters
• Maintain organized documentation, records, and tracking related to player services and travel administration
• Support budgeting, invoicing, and coding processes for Team Travel expenses
• Contribute to process improvements that enhance efficiency, service quality, and consistency across operations
• Handle player expense reimbursements and related administrative processes
• Support logistics for MLB Winter Meetings, including room block coordination, suite setup, catering, and group events

Communication & Relationship Management

• Act as a liaison across players, families, coaches, and Baseball Operations staff to ensure alignment and effective communication
• Provide bilingual (Spanish/English) support to ensure accessibility and inclusivity for all players and families
• Handle sensitive and confidential information with discretion and professionalism
• Foster a service-oriented environment that reflects the organization’s values and commitment to excellence

Supervisory Responsibilities

None

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 3–5+ years of experience in sports operations, travel coordination, hospitality, or player services or related field
• Fluency in Spanish and English (written and verbal)
• Demonstrated ability to exercise independent judgment and manage complex logistics
• Demonstrated ability to exercise independent judgment and manage complex logistics
• Strong interpersonal, organizational, and problem-solving skills, with the ability to operate effectively under pressure and adapt to rapidly changing priorities
• Proven ability to handle sensitive situations with sound judgment, and strict discretion in high-visibility environments
• Demonstrates composure and effectiveness when navigating complex interpersonal dynamics

Preferred Qualifications

• Experience in professional sports, baseball operations, or a related environment
• Experience supporting high-profile clients, executives, or athletes
• Familiarity with travel management systems and vendor coordination
• Experience managing programs or initiatives with multiple stakeholders

WORK ENVIRONMENT / SCHEDULE

This role operates in a dynamic, team-oriented environment with significant variability in schedule based on the Major League Baseball season. The position requires frequent travel with the team and availability outside of standard business hours, including evenings, weekends, and holidays.

Physical Job Requirements

• Ability to sit, stand, and walk for extended periods of time
• Ability to travel via motor vehicle for road trips as needed
• Ability to frequently travel via air and ground transportation
• Ability to travel internationally, including Canada and Mexico, without contingencies
• Ability to work at least half of the home games
• Ability to lift and carry items up to 25 pounds as needed
• Ability to navigate stadium, hotel, and airport environments

Compensation & Benefits

Salary Range: $70K-$85K, salaried, exempt role.

Benefits Overview

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills, and any other factors the Colorado Rockies consider relevant to the hiring decision for this position.

In addition to the base salary, the Club believes in providing a very competitive and generous compensation and benefits package for its employees. Benefits include but are not limited to Medical, Dental, Vision, 401(k) with employer match, generous vacation and holiday program, employee parking, employer-provided game tickets to home games, onsite fitness classes and experiences, employee discounts on merchandise, and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any given time.

APPLICATION PROCESS

Applications will be reviewed on a rolling basis but must be received by May 22, 2026. Please note that this is just an estimate, and the posting may be removed or extended at any time.

The estimated time to complete the recruitment process will be by June 15, 2026.

A note for Colorado Rockies employees: Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.

EQUAL OPPORTUNITY EMPLOYER

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

The Colorado Rockies participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States