Reports to: VP, IT Infrastructure & Client Exp. Innovation
Role Overview
The Manager, Client Services Application is responsible for the comprehensive management, support, and optimization of our diverse suite of client services applications, which are fundamental to delivering an elevated client experience within our best-in-class call center. The successful candidate will oversee both our existing legacy environment and a growing portfolio of complex, cloud-based platforms, including Salesforce Service Cloud, Commerce Cloud, Vonage, and new Order Management System (OMS) platforms. As our call center operations continue to expand, particularly with the integration of the LATAM call center, this role will be pivotal in ensuring business continuity, driving system enhancements, and providing expert guidance across the entire application landscape.
Responsibilities
Qualifications
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
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