Loss Mitigation Intake Coordinator Full Time NEW

The Loss Mitigation Intake Coordinator plays an important role in the organization by performing a number of administrative tasks directly related to the company’s Loss Mitigation functions. The role is primarily responsible for managing the initial intake process for customers seeking loss mitigation assistance. This role involves gathering and reviewing financial documents, supporting documentation, and written or verbal applications in assessing customer eligibility for various loss mitigation programs and determining application completion for customers in financial distress. The coordinator conducts timely, accurate, and compliant reviews of files by investor guidelines and National Servicing Standards. The coordinator will work closely with the Loss Mitigation team and support the more experienced staff in various duties to ensure a smooth and efficient process for the department as well as for customers.

Skills

loss mitigation, document management, document processing, customer service, communication, problem solving

Top Skills Details

loss mitigation,document management,document processing,customer service,communication,problem solving

Additional Skills & Qualifications

• Request and gather supporting documentation to create complete loan workout packages within required timeframes, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines.
• Enter and upload documents to the BLITZ/AIQ document repository.
• Follow up on outstanding issues to ensure the decision process is completed on time and in accordance with regulations and guidelines.
• Provide exceptional customer service by promptly responding to inquiries, professionally addressing concerns, and guiding customers through the loss mitigation process.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly.
• Work closely with the Loss Mitigation team to ensure a seamless and efficient process for customers.
• Maintain accurate and up-to-date records of customer interactions and documentation.
• Ensure compliance with CFPB regulations for customer loss mitigation applications and prevent foreclosure processes while a customer is being evaluated for loss mitigation options. Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements.
• Front desk duties such as assisting with monthly bulk mailings and specialized mailing campaigns.
• Follow Guild’s information security policies.
• Participate in activities and projects designed to improve business performance.
• Communicate effectively with the management team and escalate issues as needed.
• Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements.
• Properly update any internal tracking.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay And Benefits

The pay range for this position is $23.00 – $23.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.