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Job Summary
We are seeking a 1-4 year experienced Desktop Support Technician to join our IT team. You’ll be supporting our client that has multiple stores and your role will be to perform remote support for the stores as well as travel to stores when needed to be in person for tech support.
The ideal candidate will show up consistently on time, provide exceptional technical support and troubleshooting for a variety of hardware and software issues. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment. The Desktop Support
Schedule:
Mon – Fri: 9AM – 5PM with OT as requested
Responsibilities
- Provide onsite technical support for desktop hardware, software, and network issues for 30 users.
- Troubleshoot and resolve software problems, including Microsoft Office applications.
- Manage computer systems, including installation, configuration, and maintenance of operating systems (Windows, macOS)
- Remotely support retail stores for their POS systems.
- Perform analysis on system performance and recommend improvements.
- Respond to help desk tickets.
- Support mobile devices and ensure compatibility with existing IT infrastructure.
- Collaborate with office manager and IT remote head for task list and coordination.
Qualifications
- Proven experience in technical support or desktop support roles.
- Working experience with IT ticketing (Atera is a plus), OpenConnect VPN, Teamviewer remote connection, Slack, and Microsoft Office and Teams.
- Knowledge of AD and Microsoft Entra
- Excellent customer service skills with the ability to communicate effectively with non-technical users.
- Strong analytical skills to diagnose problems quickly, professionally, and efficiently.
Join our team as a Desktop Support Technician where you will have the opportunity to contribute to our dynamic IT environment while enhancing your technical skills. We look forward to your application!
Job Type: Full-time
Email jobs@newyorkcomputerhelp.com with your resume, start date availability, and preferred rate to be considered. Thank you!
