Lin Health Enrollment Coordinator Full Time

Lin Health is a high-growth startup that provides treatment for chronic pain and symptoms, in partnership with medical groups nationwide. Our mission is to address the pressing need for accessible, affordable, and effective support for the 1 in 5 Americans suffering from chronic pain. The company was established by industry veterans who are passionate about helping people maximize their returns on the most important investment they make: their health. Lin is funded by top VC firms in the tech and healthcare space.

Our treatment philosophy is based on a nervous system first approach to pain and other chronic symptoms (ie. IBS, chronic fatigue syndrome, long COVID), recognizing the role the nervous system plays in both amplifying and at times perpetuating chronic symptoms. Our recovery program utilizes the latest evidence based techniques in neuroscience and pain reprocessing to help people decrease and often eliminate their symptoms. Beyond management, we believe that recovery from chronic pain and persistent symptoms is possible … and we see it all the time!

Role

As an Enrollment Coordinator at Lin Health, you will be responsible for guiding patients through the enrollment process after they have been referred by their provider. This role is focused on high-volume outbound phone outreach, patient education, and accurate execution of enrollment workflows.

You will spend most of your time speaking directly with patients—listening to their concerns, explaining Lin’s treatment approach using established talking points while adapting to individual patient needs, answering questions, and helping them take the next steps to begin care. The work is structured and goal-oriented, with clear call expectations and performance metrics, and requires consistency, focus, and comfort with repetition.

In addition to patient conversations, Enrollment Coordinators contribute to the quality and effectiveness of Lin’s operations by surfacing common questions, identifying gaps or miscommunications, and sharing observations and coordinating with internal teams to help resolve issues and improve processes.

This is a hands-on, execution-focused role for someone who values reliability, clear goals, and meaningful patient impact, and who takes pride in doing essential work well.

Job Responsibilities include:

• Conduct outbound calls to patients recommended by their providers for treatment. Speak from standardized talking points but adapt to each patient’s needs.
• Become a confident expert in answering patient questions about the treatment experience and clinical approach.
• Use a proprietary technology platform to register patients for treatment, check insurance eligibility, and set patients up for initial visits.
• Work efficiently and at steady velocity to reach daily and weekly outbound call goals, and work toward performance metrics for activated members.
• Provide feedback to clinic coordinators around any miscommunications from providers to patients that you identify in your calls.
• Provide feedback to technology development teams around challenges and opportunities you face in using your call lists and registration tools.
• Work to resolve any outstanding issues for patients by coordinating with cross-functional team members.

Take on additional and diverse roles or projects, potentially including these examples

• Patient support: Help manage patient requests around program details or setup, basic tech troubleshooting, or subscription changes, through written communication in a software ticketing system. Learn to answer common questions or find answers for new ones.
• Patient eligibility: Help process patient forms as required for specific types of insurance
• Patient communication: Help manage inbound patient calls and respond or direct calls appropriately
• Special projects: help with research projects by looking at patient records or listening to calls and labeling specific issues. Help with research projects by creating standard forms to survey patients for key insights. Help with research projects by entering data into spreadsheets.

Qualifications

• Passion for customer service and helping people, related experience preferred
• Very comfortable making a high daily volume of outbound phone calls; related experience strongly preferred
• Passion for delivering quality healthcare treatments to patients in need
• Consistent and reliable
• Able to adapt to changes in protocols, tools and goals
• Excellent telephone etiquette and verbal communication skills
• Adapting your explanations and support to a variety of age and education levels
• Resilience and resourcefulness in customer service situations
• Very comfortable working with technology to navigate dashboards, call lists and data entry
• Comfortable with problem-solving and basic troubleshooting
• Energized by the opportunity to join a high-growth startup and contribute through a variety of tasks
• Delighted to work as part of a team but comfortable being the only person doing your job on some days
• Keen to receive regular feedback well and incorporate it into your approach
• High school diploma or GED preferred
• Background in psychology, neuroscience or behavioral health strongly preferred

Part-time remote work 20 hours per week between 9am and 5pm Mountain Time, Monday – Friday with opportunity to become full-time as the company grows. 

Rate of $21/hour

Background / experience with telephone sales or role with high volume outbound calls preferred.

Must be able to work in the US without company sponsorship of a work permit.