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aizoOn, a technology consulting company, is looking for Junior MES Technical Support Engineer.
We are looking for a junior MES Technical Support Engineer to join our team. The candidate will provide technical assistance for our Manufacturing Execution System (MES) solutions and will be responsible for troubleshooting, resolving issues, and offering guidance to ensure smooth operations and optimal performance of MES applications for our clients.
Key Responsibilities:
- Provide technical support for MES applications, addressing customer queries, troubleshooting issues, and resolving system errors
- Work with end-users and internal teams to understand and resolve technical problems related to the MES platform.
- Escalate complex issues to higher-level support or development teams, ensuring timely resolution of critical problems
- Provide training and documentation to end-users and internal teams to enhance their understanding of MES functionality
- Assist with MES upgrades, patching, and system configuration changes
- Maintain detailed logs of support activities, issues encountered, and solutions provided
Profile:
- Degree in Information Technology, Engineering, Computer Science, or a related field
- Problem-solving and analytical skills with the ability to diagnose technical issues
Qualifications:
- Knowledge of SQL language for database management
- Knowledge of the main relational and non-relational databases
Preferred Skills:
- Previous experience in software development (C# knowledge is a plus) or technical support activities
- Theoretical knowledge of the main MES platforms (OpCenter, OperaMES or similar systems)
- Interest in manufacturing or industrial automation environments
Place of work:
The position can be hybrid with presence in our offices in Grand Rapids, MI and Boston, MA, or remote, and entails up to 40% domestic travel time.
aizoOn is an equal opportunity employer.
