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Role Description
This is a part-time, remote Help Desk Analyst role. The Help Desk Analyst will be responsible for providing first-line technical support to users, addressing client inquiries, troubleshooting hardware and software issues, and ensuring desktop computer functionality. The Analyst will also assist in resolving issues related to customer support and help desk operations.
Qualifications
- Proficiency in Technical Support, Help Desk Support, and Troubleshooting
- Working knowledge of Desktop Computers and related technologies
- Experience in providing exceptional Customer Support and resolving user inquiries
- Strong problem-solving and communication skills
- Ability to work remotely and manage tasks independently
- Familiarity with IT service management tools is a plus
- An associate or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred
