Head of Business Operations Full Time

Head of Business Operations

Location: New York, NY

Type: Hybrid (4 days in person; first 6 months fully in person, 5 days/week)

Reports to: Chief Executive Officer

About ReKlame Health & why we exist 

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States. 

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care and addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care. 

At ReKlame Health, it’s about more than mere employment; it’s about becoming part of a formidable movement that transcends individuality. Let’s unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

About the Role

We’re hiring a Head of Business Operations to help build the infrastructure, systems, and workflows that will power our next stage of growth.

This is a high-impact role for an operator who loves building from zero, thrives in fast-moving environments, and knows how to turn complexity into clarity. You’ll work closely with the CEO and leadership team to strengthen the company’s day-to-day operations while building the foundation needed to scale.

This role sits at the intersection of business operations, clinician operations, talent operations, and growth execution. You’ll help streamline internal admin functions, improve credentialing and onboarding infrastructure, strengthen recruiting and workforce planning, and operationalize strategic growth priorities across the business. The role works alongside the Head of Clinical Operations and reports directly to the Chief Executive Officer. 

If you’re the kind of person who sees messy systems and immediately starts designing a better way, this role is for you.

What you’ll own

Build better internal operations

You’ll strengthen the company’s internal operating backbone so teams can move faster, with greater clarity and less friction.

You will:

• Build and improve internal systems, workflows, and SOPs across core business operations
• Streamline administrative and back-office processes to increase efficiency and accountability
• Improve how work moves across teams, reducing bottlenecks and making execution more consistent
• Evaluate and manage tools, vendors, and external partners that improve operating leverage
• Create scalable infrastructure across areas like internal coordination, documentation, compliance support, and people operations

Scale clinician infrastructure

You’ll build the operational systems that support clinician readiness and make clinical growth possible.

You will:

• Create and improve workflows for clinician onboarding, licensing, and credentialing
• Build systems that support provider readiness, compliance, and speed to productivity
• Partner with clinical leadership to ensure clinician operations keep pace with company growth
• Improve visibility into onboarding progress, credentialing timelines, and operational constraints
• Help create the infrastructure needed for a multi-state clinical scale

Strengthen talent operations

You’ll help build the talent engine behind the business by improving how we recruit, onboard, and plan for growth.

You will:

• Improve recruiting operations, onboarding systems, and workforce planning processes
• Partner with leadership on hiring plans tied to business needs and growth priorities
• Build systems that improve hiring efficiency, candidate experience, and team readiness
• Support the scaling of both corporate and clinical teams with a stronger structure and process
• Help create a more repeatable and disciplined approach to talent growth

Drive growth operations

You’ll help translate company priorities into execution by building the systems and workflows behind launches, expansion, and strategic initiatives.

You will:

• Partner with leadership to operationalize growth priorities and new initiatives
• Build cross-functional workflows that connect strategy to execution
• Support service line expansion, new market initiatives, and other high-priority growth efforts
• Use data, planning, and process design to improve operating performance and scalability
• Help leadership execute on critical company-building initiatives

What success looks like

In this role, success means:

• Administrative and back-office operations run more efficiently and scale more smoothly
• Clinician onboarding, licensing, and credentialing are faster, cleaner, and more reliable
• Recruiting operations and workforce planning are more structured and effective
• The company is better equipped to scale teams, launch initiatives, and execute on growth priorities
• Teams spend less time on manual work and more time on what matters
• The business has stronger systems, better visibility, and more operating discipline

What we’re looking for

• 7+ years of experience in operations, business operations, healthcare operations, or related startup roles
• Experience building systems and processes across both clinical and non-clinical functions
• Strong background in clinician operations, including onboarding, licensing, and credentialing
• Experience with talent operations, recruiting processes, and workforce planning. Strong analytical and operational judgment
• Comfort working cross-functionally and driving execution in fast-paced environments
• Technology and AI Fluency: Comfort using AI tools, CRMs, automation, and systems thinking to increase individual and team output, improve workflows, and unlock operational efficiency.
• GRIT and Tenacity: You demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles
• Experience in healthcare, digital health, behavioral health, or care delivery environments is mandatory

Location Requirements

This is a hybrid role requiring at least four days a week in person, where you’ll collaborate closely with our leadership and various departments. To ensure a strong start and foster deep cross-functional partnerships, the first six months will be fully in person, five days a week. We believe in the power of in-person collaboration, especially for a role like this that thrives on close teamwork, rapid feedback, and building relationships across the company. Our beautiful office in Grand Central serves as the hub for this dynamic work.

Compensation and Benefits

Base Salary: 145,000 to 170,000

Bonus: Performance-based incentive plan

Equity: Stock option package

Health: Medical, dental, and vision coverage

401K with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits. 

Additionally, we offer a company-sponsored 401 (k), Employee Assistance Program (EAP) through Spring Health, executive coaching, and other benefits.

Time Off: 21 days PTO 

Why This Role Matters

This role is instrumental in actualizing our mission. You will be tasked with fortifying the operational bedrock that enables ReKlame to scale with intention, maintain executional consistency, and expand the reach of our high-quality mental health and addiction care to those in greatest need.

We are seeking an operator who perceives ambiguity not as a barrier, but as an opportunity to instill clarity and structure. The ideal candidate can move execution forward while keeping a strategic, holistic perspective. If you are driven by the ambition to help us accelerate our impact to get people the mental health care they deserve, if this resonates, we believe a conversation would be mutually beneficial. Learn more at www.reklamehealth.com 

Equal Employment Opportunity Statement

ReKlame Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by federal, state, or local law.

ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the role’s scope and responsibilities, the candidate’s work experience, education, and training, and their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before an offer is extended, ensuring a comprehensive and equitable approach.

Fraudulent Recruiting Activity Disclaimer

Please be aware of fraudulent recruiting activity carried out by individuals or organizations claiming to represent ReKlame Health. ReKlame Health does not make job offers without an interview process and will never request payment, gift cards, cryptocurrency, or personal banking information from candidates. Official recruiting communications will be sent by authorized representatives through official company email addresses. Candidates should exercise caution and report suspicious activity.