Group Operations Manager Full Time

Drive the future of operational excellence while shaping an exceptional
client experience. As Group Operations Manager, you will lead a
high-impact team at the center of the Bank’s daily operations guiding
deposit operations, payments, fraud management, digital services, debit
card programs, and document management. This is an opportunity for a
strategic, client-focused leader to influence how operational processes,
technology, and service come together to deliver seamless experiences
for both clients and employees. In this role, you will partner closely
with senior leadership to strengthen operations, modernize systems, and
champion continuous improvement across the organization. You’ll lead a
talented team, build strong cross-functional partnerships, and bring
innovative thinking to operational strategy, risk management, and
service delivery. We’re seeking a collaborative leader who thrives in a
fast-paced environment, balances operational discipline with
forward-thinking innovation, and is passionate about creating efficient,
scalable processes that put the client first. ESSENTIAL RESPONSIBILITIES
Builds and leads a customer-centric Operations team aligned to the
Bank’s strategic plan, contributing operational insight, market
awareness, and best practices to strategy development. Champions strong
internal and external customer experiences, establishing clear service
standards and fostering trusted partnerships across the organization.
Develops high-performing teams through thoughtful hiring, coaching,
training, and performance management to support innovation,
accountability, and service excellence. Drives operational efficiency
and continuous improvement, working closely with teams to optimize
workflows, reduce friction, and elevate customer satisfaction; escalates
issues appropriately. Leads process, system, and product evolution,
integrating new tools and capabilities, measuring outcomes, and
iterating to meet business and customer needs. This includes developing
procedures and in some cases Policy. Identifies and applies industry
trends and emerging best practices, translating them into actionable
operational enhancements and differentiated customer experiences.
Partners cross-functionally on product development, particularly deposit
and digital offerings, supporting design, launch, testing, and ongoing
optimization. Leads the operational execution and day-to-day performance
of the digital, payment and core platforms, enabling seamless system
integration, reliable data flow, and consistent experiences across
channels, in close partnership with the Digital Banking Officer on
strategy and direction. Oversees key operational areas including
payments (ACH, wires, debit), digital banking, account servicing, and
exception processing to ensure smooth, reliable day-to-day execution in
the EIM, Overdraft, Account Maintenance, Data, ACH, Wire Operations,
Debit cards, and Online Banking products: Bill pay and RDC as well as
Escheat and Levies. Provides governance and risk oversight, ensuring
controls, vendors, and fraud prevention, and programs (e.g., overdraft)
support both customer needs and sound operations. Ensures required
conformance with Policy and regulatory expectations and coordinates
internal and external audits for the group. Manages strategic
third-party relationships, including card networks and key vendors,
focusing on performance, value delivery, and innovation enablement.
Responsibilities include, but are not limited to, access and third-party
risk management of the Fed, Mastercard, ACBB (correspondent bank),
Fiserv EFT/Card Services, Centrix, Bill Pay, RDC and Core.
Responsibilities include access management. Acts as a trusted advisor to
leadership, delivering clear insights, metrics, and recommendations that
balance customer experience, growth, and operational resilience. See
complete job description when applying.