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Job Title: – Fraud & Dispute Associate
Location:- Omaha, NE (On-Site)
Role Type: – 6+ Months (Contract)
Job Description:
- Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
- Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.
- Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.
- Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
- Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.
What you will need to have:
- High school diploma
- 0-2 years of financial or customer service experience and/or equivalent military experience
What would be great to have:
- Knowledge of Regulation E and Regulation Z
- Knowledge of Visa and/or Mastercard operating regulations
- Experience with electronic funds transfer (EFT)
- Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
- Intermediate computer skills (40 WPM minimum)
- Strong problem-solving skills
- Strong decision-making skills
