Franchise Regional Director Full Time NEW

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you’ll do…

The Franchise Regional Director (FRD) is responsible for leading a team of Franchise Consultants (approximately 7-9 FCs) to support Franchisees to grow their base of clients, revenue and net earnings through increasing client conversion, retention, and assessing and guiding the overall client experience. Leadership efforts should be aligned with the strategic direction but can be customized to help franchisees grow within the assigned regional geographic area.

The incumbent is responsible for building trust between franchisees and Block/Franchise Consultants to affect positive and sustained change that will meet our clients need for trusted support and service. The incumbent is a resource to FCs, franchise ops, and other Block teams and serves as the liaison for escalated issues from the franchisee.

• Incumbent ensures his/her team understands the strategic plan of H&R Block to support the teams work in identifying business growth levers for Franchisees in their region. Partners with and reviews short and long-range business plans (pricing, real estate, market level analysis) developed by their Franchise Consultants (FCs) to increase market penetration, maximize client growth, conversion and ensure an optimal client experience. Ensures FCs tailor their consulting support to franchisee based on life cycle status (start-up, grow, mature or exit).
• Oversees the development of district business plans (e.g., qualitative, and quantitative analysis, specific goals, commitments and timing) created by their FCs to ensure growth of overall franchise business for H&R Block and their Region. Ensures Franchisees are in compliance with the franchise agreement established by H&R Block.
• Partners with internal Program Directors to fully understand company programs and products to guide FCs on best practices. Partners with internal teams to increase understanding of franchisee needs and expectations and influences products and programs to boost effectiveness leading to increased adoption. Establishes highly effective relationships with all internal support partners (e.g., Director Franchise Operations, Product and Program Directors) to ensure cohesive and effective execution occurs in all OKRs, business operating model and use of tools. Deepen commitment of franchisees by creating an environment of cooperation and partnership between franchisees as well as with company organization. Communicate franchisee perspectives to appropriate support team leaders in Kansas City – with an eye towards what our clients want/need.
• Monitor industry and market by understanding and articulating tax industry trends; utilizing internal resources and insights from franchisees to increase awareness of regional competition and market factors Block should take into consideration. Articulate and drive H&R Block strategies and priorities, plus identify and recommend solutions for a consistent business approach but remains sensitive to the individual business needs of each franchisee.
• Partners with internal franchise operations team to ensure support and compliance is outlined clearly for all FCs to follow. Requires a strong understanding and application of HRB’s Franchise License Agreement and Policies and Procedures. Accountable for making sure their team of FCs clearly understand and ensure compliance with Privacy Laws, Agency Requirements, and other regulations governing the tax preparation industry.
• Hires, coaches and develops franchise consultants to become highly effective consultants and business partners for franchisees with an ability to successfully navigate a variety of business needs, dynamics and personalities. Completes all expectations outlined in H&R Block’s Talent Routines playbook to ensure ongoing performance feedback and development of her/his team.
• Extensive travel is required including overnights – especially during tax season(generally 50%, but may be higher in tax season). Additional travel includes attending various Regional, Franchise and National Meetings throughout the year.

Home office located in respective Region and will make visits to travel with FCs and consult with Franchisees in person and virtually throughout the year.

What you’ll bring to the team…

• A minimum of 5 years’ experience supervising associates in positions requiring different levels of education and experience
• Demonstrated understanding of the franchisor/franchisee relationship while helping franchisees understand their role in building market share for the whole system
• Strong financial analysis skills to evaluate franchise opportunities and KPI’s that require attention to drive business results
• Demonstrated knowledge and understanding of field management’s role at all levels
• Demonstrated ability to build teams, develop relationships and negotiate with individuals in direct/indirect reporting relationships
• Ability to work flexible hours including evenings and weekends
• Highly effective leadership, organizational, and communication skills. Ability to communicate clearly and persuasively with a diverse range of stakeholders with varying readiness levels
• Highly effective verbal and written communications skills, public relations skills, detail-oriented, math and analytical skills
• Proficient with Microsoft Excel, Word, and PowerPoint, and Outlook

It would be even better if you also had…

• Problem Solving: Balance of strategic and tactical planning & execution with a focus on the client experience
• Networking Abilities: Extensive networking of contacts with all stakeholders tapping into best practices helping to develop a one team culture
• Franchise Experience: Demonstrated experience in franchise industry such as a Franchise District Manager, Consultant, Developer, etc.

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$132,200.00 – $224,700.00/Yr.

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