Ecommerce Systems Specialist Full Time NEW

Division: HQ

Position: Ecommerce Systems Specialist

Reports To: Ecommerce Marketing Manager

Employee Type: Full-time

Pay Range: $65K – $75K

Job Summary

Ace Industries is looking for an E-Commerce Systems Specialist to own our BigCommerce platform and serve as the primary technical resource for our marketing team. This is a hands-on role focused on keeping our ecommerce site accurate, our data clean, and our systems aligned — with room to grow into automation and more advanced systems work over time.

Essential Duties

Product, Pricing & Catalog

• Own the day-to-day management of the BigCommerce platform
• Maintain and update product, pricing, and catalog data — including bulk imports and data cleanup
• Manage product setup, organization, and catalog structure
• Ensure accuracy across product details, pricing, and availability
• Troubleshoot catalog issues and resolve discrepancies

NetSuite & Data Alignment

• Work closely with our NetSuite team to keep product, pricing, and inventory data in sync
• Identify and resolve discrepancies between BigCommerce and NetSuite
• Build and maintain reports and dashboards as needed
• Use Excel and basic SQL to investigate and clean data issues
• Support integration-related efforts as needed

Technical implementation & Marketing Support

• Serve as the go-to technical resource for the marketing team
• Implement site updates using HTML and CSS; configure and troubleshoot scripts as needed
• Manage third-party scripts, tracking tags, and apps (Google Tag Manager, etc.)
• Support landing pages, A/B tests, and campaign-related updates
• Manage and troubleshoot apps, integrations, and third-party tools

Process & Automation

• Take time to learn current workflows before recommending changes
• Identify manual processes and build more efficient alternatives
• Use automation tools (Zapier, Make, AI tools, etc.) to reduce repetitive work
• Help create more scalable ways to manage data and site updates as we grow

Who We’re Looking For

You’re the right fit if you:

• Are detail-oriented with strong instincts around data accuracy
• Are comfortable learning new systems and tools quickly
• Think in systems and look for ways to make things more efficient
• Can balance day-to-day execution with longer-term improvement
• Communicate clearly with both technical and non-technical teammates
• Take ownership of your work, but are open to guidance and collaboration

Qualifications & Experience
Required

• Bachelor’s degree in Information Systems, MIS, IT Management, Business Analytics, or a related field
• 1–3 years of experience in e-commerce, data, systems, or a similar technical/operational role
• Strong Excel skills -working with large datasets, organizing data, troubleshooting issues
• Solid understanding of how data flows between systems (ecommerce platform, ERP, and third-party tools)
• Comfortable with HTML, CSS, and basic JavaScript for implementing and troubleshooting website updates
• Able to configure and troubleshoot third-party scripts and tracking tags
• Exposure to APIs or integration concepts

Nice to Have

• Experience using SQL to query and investigate data (joins, filtering, identifying discrepancies)
• Experience with BigCommerce or a similar e-commerce platform
• Familiarity with NetSuite or another ERP system
• Experience with Google Tag Manager, GA4, Google Search Console, or similar tools
• Experience with Google Merchant Center and product feed management
• Experience working with large product catalogs or structured datasets
• Exposure to automation tools (Zapier, Make, etc.) or AI tools for workflow improvement
• Familiarity with debugging tools (browser dev tools, console logs, network requests)
• Basic understanding of SEO technical implementation

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Position Type/Expected Hours
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position regularly requires long hours and weekend work.

Benefits
Standard benefits, including 401(k), PTO, health, dental, vision, life & disability insurance.

Pay: $65,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Are you able to work in-person in Norcross, GA, full-time?
• Do you have strong experience working with large datasets in Excel? 
• Do you enjoy working on tasks that require a high level of accuracy and attention to detail?
• Have you ever edited or worked with HTML, CSS, or website content?
• Have you worked with data or information that moves between multiple tools or systems?

Work Location: In person