Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.
Dispatcher Recruit Classification Specification
Applicants applying to this posting will be hired as a Dispatcher Recruit and must successfully complete a seven (7) week Dispatcher Training Academy. Upon satisfactory graduation from a Dispatcher Training Academy, a Dispatcher Recruit meeting the requirements of the Dispatcher I classification shall be advanced to the career classification of Dispatcher I. For more information regarding the Dispatcher Recruit position, please visit the following link:
https://www.governmentjobs.com/careers/saccity/classspecs/33387?keywords=dispatcher%20recruit&pagetype=classSpecifications
To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities.
DISTINGUISHING CHARACTERISTICS
This is an entry level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a training classification.
SUPERVISION RECEIVED AND EXERCISED
Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III.
Knowledge Of
Ability To
Experience And Education
High school diploma or GED equivalent and completion of twelve (12) units from an accredited college or university.
AND
One (1) year of customer service experience and successful completion of the Sacramento Police Department’s Basic Dispatch Academy within the last twelve (12) months.
-OR-
High school diploma or GED equivalent
AND
Four (4) years of customer service experience and successful completion of the Sacramento Police Department’s Basic Dispatch Academy within the last twelve (12) months.
PROOF OF EDUCATION
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.
Probationary Period
Employees must complete eighteen (18) months of probation at a satisfactory performance.
Please note, the City of Sacramento’s preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.2. Online Dispatcher CritiCall Exam: (Pass/Fail) – Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on April 30, 2026 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: https://www.cityofsacramento.gov/HR/employment
The online Dispatcher CritiCall examination may test your ability to:
A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at: https://www.cityofsacramento.gov/HR/employment
3. Screening Committee: (Pass/Fail)– Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the Dispatcher CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month.
QUESTIONS
For questions concerning Drug Use Standards or the Background process:
For questions concerning the Sacramento Police Department’s Public Safety Communications Academy:
For questions concerning this job announcement and the application process:
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