Director, Product Operations Full Time NEW

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Chief Product Officer, we are looking for an experienced, highly effective Director of Product Operations to lead the core Product operating cadences, performance management, and cross-team collaboration processes. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What You’ll Do

• Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning.
• Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness.
• Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance.
• Lead cross-functional initiatives to improve product operations, including process & operational improvements, resource allocation, and risk management.
• Directly manage a team responsible for driving major technical and product-driven cross-functional projects and programs.
• Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities.
• Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches.
• Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives.
• Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items.
• Own the product technology stack from tool selection to ensuring adoption.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What Success Looks Like

• Play an instrumental role in the successful deployment and management of the product operating model at Spring Health.
• Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams.
• Improve the speed at which we collectively identify, organize, and deliver innovation against cross-team priorities.

What You’ll Bring

• Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
• 5+ years of experience working in or with product teams.
• Strong understanding of product development processes, methodologies, and best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Passion for mental health and a commitment to Spring Health’s mission and values.
• Ability to thrive in a fast-paced environment.

Nice To Have

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience

The target base salary range for this position is $208,000 – 258,060 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.